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Administer ServiceNow

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Note: This article applies to Fuji. For more current information, see Administer ServiceNow at

The Wiki page is no longer being updated. Please refer to for the latest product documentation.

Admin new.png ServiceNow administrators can configure the system in many different ways to address an organization's business needs. They can install and set up any number of the process applications that are provided with ServiceNow and also create custom applications. Applications can be made available to selected users by way of roles and other access controls. The system may also be configured to send and receive email as a way to create and track service requests.

The primary administrator role (admin) has access to all system features, functions, and data, regardless of security constraints. Additional administrator roles manage specific applications.

Content Management

Create custom pages and extend the look and feel of the UI.

Core Configuration

Administer forms and lists, configure the UI, and more.

Managing Data

Administer tables, fields, relationships, and metadata.


Control system access and data security.

Service Administration

Configure reports, notifications, approvals, and social IT.

Technical Best Practices

Learn to increase the effectiveness of your ServiceNow experience.

User Administration

Manage user accounts, groups, and roles.


Automate multi-step processes with precise controls and conditions.