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Web Services

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Note
Note: This article applies to Fuji. For more current information, see Web Services at http://docs.servicenow.com

The ServiceNow Wiki is no longer being updated. Please refer to http://docs.servicenow.com for the latest product documentation.

Overview

HTTP-based web services allow diverse applications to talk to each other. ServiceNow supports both inbound (provider) and outbound (consumer) web services.

Video Tutorial

The following video tutorial explains, with use case examples, how web services work in ServiceNow instances. Provides a brief overview of the System Web Services application.

Web Services: Introduction
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Inbound Web Services

Inbound web services allow you to access and modify ServiceNow data using a client application.

Outbound Web Services

Outbound web services allow you to send SOAP and REST messages to external web service providers.

Roles

Role name Description
web_service_admin Can access the System Web Services application menu, create scripted web services, and create new import web services.

Menus and Modules

To access web service features, use these modules under the System Web Services application menu.

Web services app menu.png
  • SOAP Security Policies: View, create, and edit security policies for inbound SOAP web services.
  • WS Security Profiles: View, create, and edit WS-Security profiles for inbound SOAP web services.
  • Properties: Set properties to control the behavior of web services.
  • Scripted Web Services: View, create, and edit scripted web services.
  • Inbound
    • Create New: Create new web services for importing data.
    • Computer: View and edit the base system Computer [imp_computer] web service import set staging table.
    • Location: View and edit the base system Location [imp_location] web service import set staging table.
    • Notification: View and edit the base system Notification [imp_notification] web service import set staging table.
    • User: View and edit the base system User [imp_user] web service import set staging table.
  • Outbound
  • REST