Web Services

Note: This article applies to Fuji. For more current information, see Web Services at http://docs.servicenow.com The ServiceNow Wiki is no longer being updated. Please refer to http://docs.servicenow.com for the latest product documentation.

Overview

HTTP-based web services allow diverse applications to talk to each other. ServiceNow supports both inbound (provider) and outbound (consumer) web services.

Video Tutorial

The following video tutorial explains, with use case examples, how web services work in ServiceNow instances. Provides a brief overview of the System Web Services application.

Web Services: Introduction
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Inbound Web Services

Inbound web services allow you to access and modify ServiceNow data using a client application.

• Direct Web Services: query tables and records directly using SOAP, REST, or other web service formats.
• ODBC Driver: report on ServiceNow data using an ODBC client, such as Microsoft Excel.
• Import Set: access the import set tables and import data through a web service interface.
• Scripted Web Services: define custom web service endpoints using JavaScript.

Outbound Web Services

Outbound web services allow you to send SOAP and REST messages to external web service providers.

• Outbound REST
• Outbound SOAP

Roles

Role name	Description
web_service_admin	Can access the System Web Services application menu, create scripted web services, and create new import web services.

Menus and Modules

To access web service features, use these modules under the System Web Services application menu.

SOAP Security Policies: View, create, and edit security policies for inbound SOAP web services. WS Security Profiles: View, create, and edit WS-Security profiles for inbound SOAP web services. Properties: Set properties to control the behavior of web services. Scripted Web Services: View, create, and edit scripted web services. Inbound Create New: Create new web services for importing data. Computer: View and edit the base system Computer [imp_computer] web service import set staging table. Location: View and edit the base system Location [imp_location] web service import set staging table. Notification: View and edit the base system Notification [imp_notification] web service import set staging table. User: View and edit the base system User [imp_user] web service import set staging table. Outbound SOAP Message: View, create, and edit outbound SOAP messages. REST Message: View, create, and edit outbound REST messages. REST Getting Started: View the inbound REST web service getting started guide. REST API Explorer: Use the inbound REST web service explorer.