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User Administration

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Note: This article applies to Fuji and earlier releases. For more current information, see User Administration at

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Manage the individuals who can access ServiceNow by defining them as users in the system and assigning them to groups. Use the session control options to terminate ServiceNow sessions, for example when system maintenance is required. Create roles that provide selective access to ServiceNow functionality, then assign the roles to groups when all associated users need to access that functionality, or to individual users.

Users and Groups


Keep the focus on people through effective user management.

<categorytree namespaces="-" mode=pages hideroot=on>Category:Users and Groups</categorytree>

Simplify permissions and security by assigning roles.

<categorytree namespaces="-" mode=pages hideroot=on>Category:Roles </categorytree>

User Sessions

On-Call Scheduling

Customize session rules and access user sessions directly.

<categorytree namespaces="-" mode=pages hideroot=on>Category:User Sessions </categorytree>

Ensure optimum availability of on-call personnel.

<categorytree namespaces="-" mode=pages hideroot=on>Category:On-Call Scheduling</categorytree>