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Note: This article applies to Fuji and earlier releases. For more current information, see System Security at

The ServiceNow Wiki is no longer being updated. Visit for the latest product documentation.

The latest release this documentation applies to is Fuji. For the Geneva release, see Platform security. Documentation for later releases is also on


Security is built into all levels of ServiceNow functionality. Implement the security features that are most appropriate for your organization, from managing failed logins and encrypted password protection, to roles and access control rules, to audit logs of user interactions.

Login Security

General Security

Prevent unauthorized access to the ServiceNow platform. <categorytree namespaces="-" mode=pages hideroot=on>Category:Login Security</categorytree>

Establish roles, property settings, access control settings, and more to assure ServiceNow security. <categorytree namespaces="-" mode=pages hideroot=on>Category:General Security</categorytree>

Auditing and System Logs


Control which interactions with ServiceNow are tracked and logged, and view the logs.

<categorytree namespaces="-" mode=pages hideroot=on>Category:Auditing and System Logs</categorytree>

Apply encryption to fields, tables, and attachments to limit access to users with the proper credentials.

<categorytree namespaces="-" mode=pages hideroot=on>Category:Encryption</categorytree>

Company and Domain Separation

Contextual Security

Manage data access by company or domain to assure that only appropriate information, processes, and options are available to users.

<categorytree namespaces="-" mode=pages hideroot=on>Category:Company and Domain Separation</categorytree>

Protect information by controlling read/write/create/delete authorization based on record contents and object hierarchy.

<categorytree namespaces="-" mode=pages hideroot=on>Category:Contextual Security</categorytree>