Please use docs.servicenow.com for the latest documentation.

This site is for reference purposes only and may not be accurate for the latest ServiceNow version

Product Catalog

From Wiki Archive
Jump to: navigation, search
Note
Note: This article applies to Fuji and earlier releases. For more current information, see Product Catalog at http://docs.servicenow.com

The ServiceNow Wiki is no longer being updated. Visit http://docs.servicenow.com for the latest product documentation.

Overview

The product catalog is a set of information about individual models. Models are specific versions or various configurations of an asset. Models published to the product catalog are automatically published to the service catalog. The service catalog includes information about goods (models) and services. A model may be listed more than once if the model is available from multiple vendors.

Keep the following in mind when working with product catalog:

  • A product catalog item can be linked to multiple vendor catalog items or a single model.
  • A model can only have one product catalog item.
  • A vendor catalog item can only have a single product catalog item.

Asset managers use the product catalog as a centralized repository for model information. A detailed and well-maintained product catalog can coordinate with service catalog, asset, procurement, request, contract, and vendor information.

The product catalog is available starting with the Calgary release. Models are included with the Asset Management application.

Menus and Modules

Product catalog options.png
  • Product Model
    • Model Categories: lists all model categories.
    • All Models: lists all models, including hardware, consumable, bundled, software, and application models.
    • Hardware Models: lists all hardware models, such as computers, servers, and racks.
    • Consumable Models: lists all consumable models. Items such as computer mouse devices and keyboards are often tracked as consumables.
    • Bundled Models: lists all bundled models. A bundled model can be a set of items, such as a laptop, keyboard, and monitor, tracked as a group.
    • Software Models: lists all software models, such as individual software programs and software suites.
    • Application Models: lists all application models. An application model contains products scheduled for release through the SDLC application.
    • Contract Models: lists all the default contract models from Contract Management. This module is used to make queries more efficient and is not intended for user configuration. The best practice is to create or modify contract models through Contract Management. This module is available starting with the Eureka release.
    • Work Order Models: lists all the work order models. This model is used in work management as a template to create work orders automatically. Activating work management adds this model to the Product Catalog application menu starting with the Eureka release.
    • Work Task Models: lists all the work order task models. This model is used in work management as a template to create work order tasks and part requirements automatically. Activating work management adds this model to the Product Catalog application menu starting with the Eureka release.
  • Catalog Definition
    • Hardware & Software Items: lists all hardware and software items published to the product catalog (and, by default, to the service catalog).
    • Vendor Items: lists all goods available from different vendors.
    • Vendors: lists all companies identified as vendors.

Enhancements

Eureka

  • The following modules are added.
    • Contract Models: Lists all contract models.
    • Work Order Models: (Requires work management) Lists all work order models available as templates for populating work orders automatically for common activities.
    • Work Task Models: (Requires work management) Lists all work task models available as templates for creating work order tasks and part requirements automatically for common activities.
  • The glide.cmdb_model.display_name.shorten system property generates shorter display names for models if the name of the model contains the manufacturer name.
  • Customizations to the following product catalog tables can be tracked in update sets.
    • Hardware Catalog [pc_hardware_cat_item]
    • Product Catalog Item [pc_product_cat_item]
    • Software Catalog [pc_software_cat_item]
    • Vendor Catalog Item [pc_vendor_cat_item]

Dublin

  • The Enforce CI verification field on the Model Category form can prevent ServiceNow from automatically creating assets in a specific model category based on CIs added manually or found with Discovery. This option enables an administrator to review and verify new CIs before adding them as assets.
  • The Create Assets button on the Model Category form enables administrators to create assets manually from all configuration items (CIs) in a specific model category that were deferred for verification.
  • Administrators can track list price on vendor catalog items and product catalog items.
  • Administrators can directly link software vendor items to the software catalog.
  • The Rank tier field on the Vendor Catalog Item form displays the overall ranking for the specified vendor's products and services. Use the ranking to decide if the vendor's products should be promoted or discontinued.