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Base System Reports

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Overview

The following is a reference table of reports available with the base ServiceNow system.

Base System Reports

Title Type Table
Open Incidents by Priority Pie chart Incident [incident]
Open Incidents by Category Bar chart Incident [incident]
Opened Incidents this month by Priority Bar chart Incident [incident]
Portfolio Overview Pie chart Configuration Item [cmdb_ci]
Computers by Operating System Bar chart Computer [cmdb_ci_computer]
Computers by Manufacturer Bar chart Computer [cmdb_ci_computer]
Change Requests opened this month by Category Bar chart Change Request [change_request]
Change Requests opened last month by Category Bar chart Change Request [change_request]
Problems opened this month by Priority Bar chart Problem [problem]
Problems opened last month by Priority Bar chart Problem [problem]
Closed Incidents this month by Category Bar chart Incident [incident]
Incident Breakdown Pivot Table Incident [incident]
CI's by Manufacturer and Class Pivot Table Configuration Item [cmdb_ci]
Change Requests planned for next week List Change Request [change_request]
Change Requests planned for next month List Change Request [change_request]
Change Requests planned for next year List Change Request [change_request]
Change Requests in progress List Change Request [change_request]
Users by Location Pie chart User [sys_user]
Change Calendar Calendar Change Request [change_request]
CAB Report List Change Request [change_request]
Active Change Requests List Change Request [change_request]
Computers by Speed Bar chart Computer [cmdb_ci_computer]
Computers by RAM Bar chart Computer [cmdb_ci_computer]
Computers by CPU Count Pie chart Computer [cmdb_ci_computer]
All Incidents by Assignment Bar chart Incident [incident]
All Incidents by Category Bar chart Incident [incident]
All Incidents Closed By Bar chart Incident [incident]
Performance by Category Bar chart Incident [incident]
Performance by Priority Bar chart Incident [incident]
Performance by Tech Bar chart Incident [incident]
Change Category Types Trended by Month Trend chart Change Request [change_request]
Total Changes Trended by Month Trend chart Change Request [change_request]
Emergency Changes Trended by Month Trend chart Change Request [change_request]
Process Exceptions by Month Trend chart Incident [incident]
Computers by Manufacturer List Computer [cmdb_ci_computer]
ServiceNow release reports List Feature [release_feature]
Active Releases List Release [release_project]
Overdue Releases List Release [release_project]
Features not assigned to a release List Feature [release_feature]
Failed Releases List Release [release_project]
Failed Releases List Release [release_project]
Active Releases by Status List Release [release_project]
Overdue Release Tasks List Feature Task [release_task]
Changes Implemented By A Release List Feature [release_feature]
Active Request by Approval State Bar chart Request [sc_request]
Request Item Bar chart Requested Item [sc_request_item]
Request Task Bar chart Catalog Task [sc_task]
Daily Request Open Trends Line chart Request [sc_request]
Daily Request Closure Trends Line chart Request [sc_request]
This Month's Request Activity Line chart Request [sc_request]
This Year's Request Activity Line chart Request [sc_request]
Most Commonly Requested Items Bar chart Requested Item [sc_req_item]
Age of Open Items Bar chart Requested Item [sc_req_item]
Top Ten Requestors Bar chart Requested Item [sc_req_item]
Active Request Calendar Calendar Requested Item [sc_req_item]
Active Tasks by Assignment Group Bar chart Catalog Task [sc_task]
Tasks Closed Today Bar chart Catalog Task [sc_task]
Tasks Closed this Week Bar chart Catalog Task [sc_task]
Tasks Closed this Month Bar chart Catalog Task [sc_task]
This Year's Weekly Activity Trend chart Catalog Task [sc_task]
This Month's Daily Activity Trend chart Catalog Task [sc_task]
This Week's Daily Activity Trend chart Catalog Task [sc_task]
Today's Hourly Closure Activity Trend chart Catalog Task [sc_task]
Knowledge created in past 30 days Pivot Table Knowledge [kb_knowledge]
Knowledge updated in past 30 days Pivot Table Knowledge [kb_knowledge]
Knowledge flagged in past 30 days List Knowledge [kb_knowledge]
Knowledge by Workflow state Pie chart Knowledge [kb_knowledge]
Knowledge views Bar chart Knowledge Use [kb_use]
Knowledge views by Author trended by Month Trend chart Knowledge Use [kb_use]
Knowledge use by Author trended by Month Trend chart Knowledge Use [kb_use]
Knowledge use Bar chart Knowledge Use [kb_use]
Knowledge created by Author Trend chart Knowledge [kb_knowledge]
Knowledge Ratings for past 30 days Pivot Table Knowledge Feedback [kb_feedback]
This Year's Spending by Department Trend chart Requested Item [sc_req_item]
This Year's Spending by Location Trend chart Requested Item [sc_req_item]
Group Membership List Group Member [sys_user_grmember]
Role Allocation List User Role [sys_user_has_role]
Users List User [sys_user]
Service Desk Technician Competency 90 Day Average Bar chart Task Survey Details [task_survey_detail]
Task Survey States 90 Days Pie chart Task Survey [task_survey]
Service Desk Survey 'Timely Response' 30 Days Bar chart Survey Response [survey_response]
Service Desk Survey 'First Call Resolve' 30 Days Pie chart Survey Response [survey_response]
Service Desk Survey 'Tech Competence' 30 Days Bar chart Survey Response [survey_response]
Service Desk Survey 'Overall Experience' 30 Days Bar chart Survey Response [survey_response]
Service Desk Survey 'Tech Courteous' 30 Days Bar chart Survey Response [survey_response]
SLAs by Stage Pie chart Task SLA [task_sla]
SLAs by Stage (by SLA) Bar chart Task SLA [task_sla]
SLAs by Type (by Stage) Bar chart Task SLA [task_sla]
Breached SLAs by Type Bar chart Task SLA [task_sla]
Achieved SLAs by Type Bar chart Task SLA [task_sla]
My Groups SLAs by Stage Bar chart Task SLA [task_sla]
My Groups Active SLAs List Task SLA [task_sla]
My Active SLAs List Task SLA [task_sla]
My Incidents by State Pie chart Incident [incident]
Configuration Item by Manufacturer Horizontal bar Configuration Item [cmdb_ci]
Incidents by Caller's Company Bar chart Incident [incident]
Incident by Caller and State Pivot Table Incident [incident]