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Managing Data

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Note: This article applies to Fuji. For more current information, see Data Management at

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Data management functions include importing, exporting, and archiving database data and configuring fields and tables. Although the actual data stored in the database is managed by ServiceNow, the instance provides a user-friendly interface for managing the data. An overview of ideas and definitions for managing data can be found on the Introduction to Managing Data page.

Field Administration

Import Sets

Create, delete, and customize fields. Import and map data to ServiceNow from a variety of formats.

Table Administration

System Update Sets

Create and modify applications and modules using tables. Simplify and safeguard customizations to your instance.

Task Table

Exporting Data

Access the core task table to easily make system wide changes. Extract data for use in other applications.

Data Dictionary Tables

Data Archiving

Define fields and tables to harness powerful customizations. Manage database growth for improved performance.