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List of Available Integrations
| Note: This article applies to Fuji. For more current information, see Integration Options at http://docs.servicenow.com
The ServiceNow Wiki is no longer being updated. Please refer to http://docs.servicenow.com for the latest product documentation.
Nearly all ServiceNow customers obtain additional value by integrating ServiceNow with third-party applications. Integration increases operational efficiency, reduces total cost, and increases quality. ServiceNow customers have a number of options for integrating with third-party applications.
- ServiceNow Provided integrations
- Technology Partner Program
- Custom-built integrations
- Middleware providers
- Supported Integration Interfaces
Customers may use multiple types of integrations, depending on the applications they need to integrate with ServiceNow.
ServiceNow Provided integrations
ServiceNow provides many integrations as part of the platform. These integrations are considered part of the platform and are provided at no additional charge.
|Altiris (version 6.5)||MID Server||CMDB|
|Google Maps||Web Services||Varies|
|Google Custom Search||Web Services||Knowledge|
|IBM Tivoli Netcool/OMNIbus|| Web Services, Email
|Microsoft SMS / SCCM||MID Server||CMDB|
|Microsoft SCOM versions 2007 & 2012||Web Services, MID Server||Event|
|Microsoft SCOM versions 6.1 and earlier||Web Services, MID Server||Incident|
|Verizon eBonding||Web Services||Incident|
Technology Partner Program
The Technology Partner program provides ServiceNow customers with certified integrations with third-party applications. Certification indicates that the integrations have passed a set of interoperability, security, and performance test criteria as defined and witnessed by ServiceNow. Certified Partner Integrations are available on the ServiceNow Store. To learn more about or join our Technology Partner program, go here.
Customers can always use the embedded capabilities of ServiceNow to integrate with other applications or data sources. The following are examples of custom-built integrations - ServiceNow assumes no responsibility for the content of these pages - these are examples of usage, not supported code. Customers who need to build out integrations are able to do so using the integration elements associated with ServiceNow. For more information see Integration Overview.
Below is a partial list of some of the integrations that have been built with ServiceNow:
|Ariba||Web Services||Service Catalog|
|AT&T eBonding||Web Services|| Incident|
|BMC Remedy||Web Services||Incident|
|Borland Starteam||MID Server||Incident|
|CA Service Operations Insight (SOI) - POV||JAR files on MID Server||Events/Incident|
|Dell AlertFind||Web Services||Incident|
|EMC nLayers||Web Services||CMDB ( Discovery Mapping)|
|EMC Smarts||Web Services||Incident (one-directional into ServiceNow)|
|EMC Smarts ADM||Web Services||CMDB (Discovery)|
|HP OpenView Operations||Web Services||Incident|
|HP OpenView Operations (Windows Servers)||Incident|
|HP OpenView ServiceDesk||Incident|
| HP Service Manager 7
||Web Services|| Incident|
|IBM Tivoli Access Manager||SSO||User Provisioning, SSO|
|IBM Tivoli Identity Manager||SSO||SSO|
| IBM Tivoli TEC
|| Web Services, Email
|Interlink Business Enterprise Server (BES)||Incident|
|InTouch Notification System||Web Services||Incident|
|Jira Proof of Concept - Version 2||Web Services||Incident|
|Logica (Remedy) Integration||Web Services||Incident, Request Tasks|
|Lotus Notes Domino|
|LPI Level Platforms||Web Services||Incident|
|ManageIQ EVM||Web Services||Service Request - Virtual Environments|
|Manhattan Software CenterStone eC1||Web Services||Incident|
|Microsoft Biztalk (Getronics)||Web Services||Incident|
|Microsoft Identity Integration Server (MIIS)||MID Server||User Provisioning|
|Nimsoft Integration||Web Services||CMDB, Incident|
|Novell eDirectory 6.5||LDAP||Users|
|Oracle Financials (ERP)||Web Services (CSV flat files)||Incident|
|Oracle PeopleSoft||SSO, Email, MID Server||SSO, JDBC Import|
|Salesforce.com||Web Services||CMDB, Incident, Caller|
|SSO - Digest Hash||SSO||SSO|
|SSO - PGP token||SSO||SSO|
|SSO - WebSSO||SSO||SSO|
Middleware enables ServiceNow and other applications to integrate more easily than with traditional methods. Customers may use these middleware providers based on their needs – ServiceNow does not provide any guidance in terms of the most suitable providers for a given customer.
Supported Integration Interfaces
ServiceNow provides a number of interfaces to be able to directly integrate with the platform. These interfaces are considered part of the platform and are provided at no additional charge.
|SSO - SAML 1.1|
|SSO - SAML 2.0|
Frequently Asked Questions
For answers to common integration questions, see Integration FAQs.
The Integration Wiki-Book provides a reference for those who want to get started with integrations to ServiceNow. This provides a great starting spot for those who want to get started with integrations as well, see the Integration Wiki-Book.