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June11 Release Notes

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The June11 release focuses on extending application capabilities and platform optimization. This release also delivers a new UI model, a new text search, and new applications for data certification and document management. This upgrade is automatic for all instances.

This release is {{#switch: {{{1}}} | CA = in a state of controlled availability (see release terminology). | GA = in a state of general availability (see release terminology). | no longer recommended for upgrades. If you want to upgrade an instance, consider a current version. }} {{#if: | {{#switch: {{{2}}} | public = To upgrade your instance, request an upgrade | For more information about how to upgrade your instance, see Requesting an Upgrade }}.}} For the June11 release:

Build date: 06-03-2011_1411
Build tag: glide-june2011-05-25-2011
Note: See how to determine the version on your instance.

Impact Notes for this Release

Impact Notes detail system changes to be aware of prior to upgrading.

Incident: Reassignment Count
One of the notable changes for this release moves the Reassignment Count [incident.reassignment_count] field onto Task [task], so that it can be used for any task table. For existing incidents, a fix job will be run to transfer existing reassignment counts to the task table, so that data is not lost. In instances with large numbers of incidents, this could cause the upgrade process take several minutes.

Planned Task and Project Management: Business Rule Logic
The business rules powering calculation of fields for Planned Tasks, Projects, and Project Tasks have been significantly rewritten. This has the following impact:

  • A large number of Project Management business rules will be deleted, unless they have been modified, in which case they will be deactivated and commented. If customizations have been made to these business rules, they will be disabled. For a list of affected business rules, see Business Rules Installed with Project Management.
  • In addition, changes have been made to the PlannedTaskCalculator Script Include. The old version of the PlannedTaskCalculator will be deleted, unless it has been modified, in which case it will be deactivated and commented. If customizations have been made to this Script Include, they will be disable. Minor changes have been made to other Planned Task business rules. For more information, see Planned Task Scripts.

If you have customized Project or Planned Task calculations, please review these changes.

Content Management System:  !doctype=html now declared on pages

The view_content html page template (on which all CMS is based) now defaults to doctype=html. Prior to the June 2011 release doctype was not specified. Subsequently, browsers rendered page in quirks mode. If a built site in CMS doesn't render properly, revert to (missing) doctype behavior.

If the site is broken, set this property to remove the doctype from the page:

  • glide.html.doctype.pages = chat_desktop,live_feed,live_feed_small,navigator,navpage11,image_browse

The OOB default for the above property is:

  • glide.html.doctype.pages = chat_desktop,live_feed,live_feed_small,navigator,navpage11,image_browse,view_content

Feature Matrix

Feature Automatic for
Automatic for
new instances
Admin can
enable plugin
Contact ServiceNow
for plugin
New User Interface (UI11)
Tick.png Tick.png
IT GRC Enhancements

Data Certification

Change Risk Assessment Plugin

Zing Text Search Tick.png

PowerShell for Discovery

Live Feed Enhancements
Tick.png Tick.png
Document Management


Description of Functionality

The June11 release contains the following new or improved functionality.

— Process Applications —

  • Cluster Software Licenses: A new type of Complex software license called a cluster enables an administrator to group infrastructure licenses for the same software package and location using differentiators such as license key or expiration date.
  • Planned Task Enhancements: Planned tasks can now have baselines, field decorations display if their fields are calculated from child tasks, and planned start and end dates are affected by changes to predecessor start and end dates.
  • Service Level Agreement Engine Enhancements: New SLA Condition Rules control how SLA conditions are used together to determine SLA transitions, based on scripts.

— Discovery —

  • Discovery Enhancements: Discovery has new MID Server configuration parameters and a new credential type for MSSQL authentication. Discovery can now display CPU core count, address width, and memory module details for configuration items.
  • Help the Help Desk Status: The status of all scans run on Windows CIs in the instance can now be viewed in the new Help the Help Desk Status form. The status records in the list compile the CIs scanned each day and provide access to the ECC Queue.

— Web Services —

  • SOAP Session Management and Reporting: SOAP sessions are now reported accurately in the "Logged-in Users" (active user sessions) report. Additionally, idle SOAP session timeout now works more efficiently.
  • Long-running SOAP request support: The platform now supports long-running SOAP requests, which previously experienced socket timeouts due to inactivity of the network connection while the request was in process. This issue affected the ODBC driver when requesting large numbers of records, doing aggregate queries, or order by expressions that required sorting.
  • ECC Queue Retry Policy: This new policy defines retry policies for outbound Web Services that are executed via the ECC Queue table.
  • Sending SOAP Message via the MID Server: A new API extension on the SOAPMessage script object invokes the SOAP message via the MID Server to reach an endpoint within a firewall or a sub-network that is un-reachable from your ServiceNow instance. During creation and prototyping of your SOAP Message functions, you can specify an existing (and running) MID Server to invoke the SOAP message in the Use MID Server field of the SOAP Message Function form.
  • Web Services (WS) Security support: The platform now supports Web Services Security for incoming SOAP requests.

— Platform Administration —

  • Field Normalization Improvements: Several enhancements were made to Field Normalization and Field Transformation for this release.
  • User Self-Registration: This plugin provides an interface for users to request login accounts for an instance and administrators to review and approve accounts.
  • List Editor enhancements: Users can use spreadsheet-like navigation to edit data and can create new records in list view. To administer this feature, see Configuring List Control Settings for the List Editor.
  • Default list functionality: The report list functionality previously activated by the List v2 and Context Menu plugins is installed now by default when an instance is upgraded.
  • High Security Plugin Enhancement: A new security property controls the security manager default behavior when there are no ACLs on a table. Any instance currently running the High Security plugin will get the property with the value of "allow." All new instances will get the property with the value of "deny" by default when the plugin is activated.
  • Condition Count Widget: A new optional widget for condition fields previews how many records would be returned by the conditions specified.
  • Content Management Site Copy Improvements: A new user interface for Copying a Site allows the administrator to specify a new site name (which will prefix all of the copied elements) and displays a progress bar as the copying takes place.
  • TaskStateUtil: A new API has been introduced, supported on Planned Task to manage the state flow in a cleaner and easier way.

— Social IT —

  • Chat Enhancements: Users can now control audio and chat window display options from the Chat Preferences window. Also, context menu options have been added to the online users, show all rooms, and my friends lists. The buddy list (formerly My Stuff window) has been redesigned for better usability. Users can now change their profile picture and status and more easily view contact and room status. Internationalization (i18n) support has been added for system messages and UI elements in the chat desktop.

— Additional Functionality —

  • Syslog Probe: The new syslog probe uses the MID Server to deliver log messages from a ServiceNow instance to another machine, such as a dedicated log server, using the syslog protocol over an IP network.
  • BSM Map Enhancements: Users can now access Business Service Management (BSM) Maps easier, display separate diagrams for cluster components, and open issues affecting CIs directly from a map. Other previously hard coded functionality has been made configurable.
  • HTTP Client Connection Management: Performance was improved by changing the way that ServiceNow HTTP client code obtains and manages HTTP(S) connections.
  • Improved Email Logging: Email logging now tracks which event and email notification sparked the email sent from the platform.
  • Certification Enhancements: Certification definitions can now generate tasks for groups, rather than users, certification instances copy information from certification definitions, and certification lists can be exported.
  • Requestor auto-completion search in Service Catalog: New properties in the Service Catalog control how the auto-completion feature displays search results for the Requested by field in the two-step checkout procedure.

— Runbook/Workflow —

  • VMware activities for snapshots: Two new VMware Workflow activities allow administrators to create snapshots of virtual machines and to revert a virtual machine to a specific snapshot.
  • SOAP Message Workflow Activity: This activity uses SOAP messages defined in the System Web Services plugin and can call the messages using a MID Server.
  • Amazon EC2: This new application enables users to request the provisioning and deletion of virtual computers (Linux or Windows) in the Amazon EC2 virtual computing environment through the ServiceNow Service Catalog.

Other Notable Changes

See June11 Notable Changes for differences you may encounter with this build. Not necessarily problems, not necessarily major features, just things you may notice behaving differently than before.


See June11 Fixes for a list of issues fixed in the June11 release (logged in users only). See June11 Update for a list of issues fixed after the June11 release.

Important Reminders

  • Release schedule: A new release cycle and naming system were instituted March 2011. Major releases are now named February, June, and October with the last two digits of the year as a suffix. Between releases, there are three interim releases, or previews, on a monthly schedule. These previews include new functionality and enhancements that are under development.
  • Release usage: Production instances should run on major releases. Major releases go through the greatest amount of testing and are mostly widely used by the customer base. Customers may want to run a preview release on a production instance in limited cases, such as when functionality in the preview is critical to business processes or when the preview is installed during an implementation and an upgrade would constitute a major change before go-live.