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This site is for reference purposes only and may not be accurate for the latest ServiceNow version


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This Editing Overview has a lot of wikitext examples. You may want to keep this page open in a separate browser window for reference while you edit.

Editing basics

Start editing
To start editing a wiki page, click on the "edit" link at the top of the page. This will bring you to the edit page: a page with a text box containing the wikitext: the editable source code from which the server produces the webpage.
Summarize your changes
You should write a short edit summary in the small field below the edit-box.
Preview before saving
When you have finished, click "Preview" to see how your changes will look -- before you make them permanent. Repeat the edit/preview process until you are satisfied, then click "Save" and your changes will be immediately applied to the article.


This is an archive of the old ServiceNow wiki and may no longer be accurate. Visit for the latest documentation

Note: The content on this site is for Fuji and earlier releases only. For the latest documentation, go to

The ServiceNow wiki is no longer being updated. Visit for all Geneva and later documentation, including release notes for the following releases:

July 19, 2017 The Jakarta release is now available on our new documentation site
November 28, 2016 The Istanbul release is now available on our new documentation site
May 12, 2016 The Helsinki release is now available on our new documentation site
December 8, 2015 The Geneva release is now available on our new documentation site

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Configure ServiceNow applications for business processes.

Tips and tricks

Page protection

In a few cases, where an administrator has protected a page, the link labeled "Edit" is replaced by the text "View source". In that case the page cannot be edited. Protection of an image page includes protection of the image itself.

Edit conflicts

If someone else makes an edit while you are making yours, the result is an edit conflict. Many conflicts can be automatically resolved by the Wiki. If it can't be resolved, however, you will need to resolve it yourself. The Wiki gives you two text boxes, where the top one is the other person's edit and the bottom one is your edit. Merge your edits into the top edit box, which is the only one that will be saved.


The edit link of a page showing an old version leads to an edit page with the old wikitext. This is a useful way to restore the old version of a page. However, the edit link of a diff page gives the current wikitext, even if the diff page shows an old version below the table of differences.

Error messages

If you get an error message upon saving a page, you can't tell whether the actual save has failed or just the confirmation. You can go back and save again (the second save will have no effect if the first worked), or you can check "My contributions" to see whether the edit went through.

Position-independent wikitext

No matter where you put these things in the wikitext, the resulting page is displayed the same way:

  • __NOTOC__ (to remove the table of contents)
  • __FORCETOC__ (to force a table of contents).

Minor edits

A logged-in user can mark an edit as "minor". Minor edits are generally spelling corrections, formatting, and minor rearrangement of text. Users may choose to hide minor edits when viewing Recent Changes.