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Creating Roles

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Note: This article applies to Fuji. For more current information, see Roles at

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Roles control access to features and capabilities in applications and modules. Once access has been granted to a role, all of the groups or users assigned to the role are granted the access. Roles can contain other roles, and any access granted to a role is granted to any role that contains it.

For a complete list of the roles included with ServiceNow, see Base System Roles.

Creating Roles

  1. Navigate to User Administration > Role.
  2. Click New.
  3. Fill out the form fields (see table).
  4. Click Submit.
The new role appears on the Roles list. The new role does not have access to any application or module until you add other roles to it or add the new role to the appropriate applications and modules.
Creating a role

Field Input Value
Name Enter a name for the role.
Elevated privilege Select this option to mark this role as required to elevate to high security. Roles that require users to elevate to high security grant modification access to the High Security Settings and allows the user to modify the Access Control List, directly import XML files, and access the Scripts - Background module.
Description Select the roles to delegate to the group member.

Adding Roles to an Existing Role

When you add a new role to an existing role for a user, the user inherits the access that is granted by the new role.

  1. Open the existing role and click Edit in the Contains Roles related list.
  2. Use the slushbucket to add one or more roles to the existing role.
  3. Click Save.
    The users with the existing role inherit the access that is granted by the new role.

Granting a Role Access to Applications and Modules

You add a role to an application or module to enable the role to grant access to the application or module for all users with the role.

  1. Navigate to System Definition > Applications or System Definition > Modules.
  2. Click the appropriate application or module to open it in the form view.
  3. Click the lock to open the Roles field.
  4. Use the slushbucket to add the desired roles to the application or module.
  5. Click the lock to close the Roles field, and then save your changes.