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Cost Management

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Note
Note: This article applies to Fuji. For more current information, see Cost Management at http://docs.servicenow.com

The ServiceNow Wiki is no longer being updated. Please refer to http://docs.servicenow.com for the latest product documentation.

Overview

IT cost tracks configuration item costs. The costs can be allocated to business units and used in reports. Specifically, IT cost enables these features:

  • Using rate cards.
  • Defining configuration item (CI) costs.
  • Tracking one-time costs for CIs.
  • Processing recurring CI costs to generate expense lines.
  • Distributing bulk costs to multiple expense line sources.
  • Tracking costs related to tasks and projects.
  • Aggregating configuration item costs and charging the total cost to a business service or application
  • Allocating expense lines to business units with flexible allocation rules.
  • Tracking planned and actual budget costs by cost center.

IT Cost Options

Use the following IT cost options to plan and control business costs.

Roles

IT cost uses the following user roles:

Role title [name] Description
financial admin

[financial_mgmt_admin]

Manages financial processes in the system.
financial user

[financial_mgmt_user]

Participates in financial processes and has limited access to functionality.
Note
Note: The IT Finance application also uses these roles, starting with the Fuji release.


A user with the user_admin or admin role can assign the appropriate roles. For more information about user administration and instructions for assigning roles, see Creating Users and Associating to a Group.

Menus and Modules

Activating the IT Cost Management feature adds the IT Cost application menus.

Note
Note: The application name in the navigator is Financial Management prior to the Fuji release.


IT Cost Management in the Application Navigator
  • Cost Overview: View the Cost Management overview page, which is a homepage that displays graphs and charts for managing costs.
  • Depreciation: View, create, and edit depreciation schedules, which calculate depreciation for fixed assets. This module is available by default.
  • Fixed Assets: View, create, and edit fixed assets, which are containers that can hold multiple assets. This module is available by default.
  • Costs
    • Rate Cards: View, create, and edit rate cards.
    • CI Rate Cards: View, create, and manage rate cards for configuration items (CIs).
    • Contract Rate Cards: View, create, and edit contract rate cards, which provide detailed price information for a contract.
    • Distribution Costs: View, define, and edit distribution costs, which are costs that can be divided among a group of records.
    • Task Rate Cards: View, define, and edit task rate cards, which define the type of task and the method of calculating the associated costs.
    • Labor Rate Cards: View, define, and edit labor rate cards, which define worker's labor rates when calculating task cost based on time worked.
    • Expense Lines: View, create, and edit expense lines, which track costs and represent a point-in-time expense incurred. This module is available by default.
    • Expense Allocations: View, create, and edit expense allocations, which associate expenses with items such as users, groups, or departments.
  • Config
    • Business Services: View, define, and edit business services in the CMDB. The list of business services appears in the Cost view.
    • Allocation Units: View, define, and edit allocation units, which define the capacity and usage of a business service.
    • Cost Center: View, define, and edit cost centers, which represent business entities in the organization. This module is available by default.
    • Budgets: View, define, and edit budgets, which allow tracking of planned and actual IT spending.
  • Administration
    • Properties: Configure properties for IT cost management.
    • Distribution Cost Rules: View, define, and edit distribution cost rules, which determine how distribution costs are divided among the CIs.
    • Expense Allocation Rules: View, create, and edit allocation rules, which associate expenses with an item, such as a user, group, or department.
    • Relationship Paths: View, define, and edit relationship paths, which aggregate expenses to parents.
    • Log: View the IT cost management logs, which store information for tracking and debugging.

Activating IT Cost Management

Administrators can activate the IT Cost Management plugin.

Enhancements

Fuji

  • The application name appears as IT Cost in the application navigator. The plugin name remains IT Cost Management.

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