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Cloud Operations

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Note: This article applies to Fuji. For more current information, see Cloud User Portal at

The Wiki page is no longer being updated. Please refer to for the latest product documentation.


Cloud operators can fulfill provisioning requests from users for Amazon EC2 or VMware virtual machines. Cloud operators perform the day-to-day work of cloud provisioning by completing tasks that appear in their view of the Cloud Operations Portal. Cloud operators are assigned to specific virtualization providers and must be technically adept with the products they support.

Required Roles

Assign cloud operators to one or both of the following groups, which have the necessary roles:

  • VMware Operators: Contains the vmware_operator role.
  • EC2 Operators: Contains the ec2_operator role.

For more information about cloud provisioning roles and capabilities, see Cloud Provisioning Security.


Before a cloud operator can provision a virtual machine, a cloud administrator must set up the Amazon EC2 or VMware virtualization product and configure that product in ServiceNow.

Cloud Operations Tasks

  1. Provision all requests for new VMware or Amazon EC2 virtual machines.
    Provisioning procedures and responsibilities are described in these pages:
  2. Fulfill user requests for modifications to existing virtual machines, such as increased memory or data disk size, and for lease extensions.
    Cloud operators also can change the state of a virtual machine to start, stop, or pause; terminate virtual machines; and take and restore to snapshots.
  3. Resolve errors that occur during provisioning or when modifying an existing virtual machine.
  4. [Optional] Configure ServiceNow to create change requests for specific modifications to VMware virtual machines requested from the My Virtual Assets portal.
    Examples of modifications that generate change requests are lease extensions, requests for additional memory, and requests to terminate a virtual machine.