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Available System Properties

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Note
Note: This article applies to Fuji. For more current information, see Available System Properties at http://docs.servicenow.com

The Wiki page is no longer being updated. Please refer to http://docs.servicenow.com for the latest product documentation.


Overview

This page describes properties available to an instance. Some properties are available on a system properties form, but some lesser-used properties are only available from the System Property [sys_properties] table. In some cases, the property does not exist in a base instance, but can be added if you need to change the value.

Note
Note: See Service Catalog Properties for details of properties specific to the service catalog.


Name Description
com.glide.attachment.max_size Sets the maximum file attachment size in megabytes. Leave the field empty to allow attachments up to a maximum of 1GB.
com.glide.csv.loader.ignore_non_parseable_lines Enables (true) or disables (false) ignoring one or more lines (rows) in an import set that contain bad data, such as a row that is missing a column of data.
com.glide.csv.loader.max_errors_allowed Sets the maximum number of lines (rows) that an import can ignore before failing. If the import succeeds, the import lists the number of rows ignored due to errors.
com.glide.email.max_body_bytes Sets the maximum body size in bytes allowed per inbound email.
  • Type: integer
  • Default value:
    • Fuji and later: 1048576
    • Eureka and earlier: 16777216
  • Location: Add to the System Property [sys_properties] table
  • Learn more: Email Body Size Limits
com.glide.email.max_read Specifies the maximum number of emails a POP3 reader should process concurrently.
  • Type: integer
  • Default value: 20
  • Location: Add to the System Property [sys_properties] table
com.glide.loader.allow_long_column_names Controls if header names in imported files can exceed 30 characters. When this property is false, header names exceeding this limit are truncated to 30 characters. This property is available starting with the Fuji release.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
com.glide.loader.verify_target_field_size Controls whether import set fields can automatically increase in size during an import (true) or not (false). By default, data that exceeds the import field size is truncated. Set this property to true to allow any import set field to increase the column size to match the length of the data.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
com.glide.ssl.read.timeout Sets the time-out value in seconds for SSL connections during read operations. Typically, this setting is used as part of LDAPS. If you enter timeout values for both this system property and the LDAP Read timeout field, the lowest timeout value takes precedence.
com.snc.apps.publish.maxrows Defines the maximum number of data records to include when publishing an application.
com.snc.iam.log_level Logging level for the business rule MapUpstreamImpactedCI. Debug is the most detailed option with full trace of how the Impacted CI List is calculated. Error is the minimal logging option with only severe errors being logged
  • Type: String
  • Default value: info
  • Possible values: debug,info,error
  • Location: System Property [sys_properties] table
  • Learn more: Incident Alert Management
com.snc.on_call_rotation.reminders.showtz Specifies whether to show a user's timezone
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
com.snc.pa.fy_start Start of the company's fiscal year.
  • Type: month
  • Default value: January
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.dc.keep_scores_for Maximum number of days the scores will be kept before being deleted.
  • Type: integer
  • Default value: 1826
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.dc.keep_snapshots_for Maximum number of days the lists of records related to a score will be kept before being deleted.
  • Type: integer
  • Default value: 365
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.indicator_target_default_color_schema Default indicator target color scheme.
  • Default value: 3 color traffic light
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.chart_default_color_schema Default chart color scheme.
  • Default value: Default, a predefined Performance Analytics chart color scheme. The default chart color scheme is only used for Breakdown type widgets. For new ServiceNow instances starting with the Fuji release, the default value is Default UI14. For upgraded ServiceNow instances, the default value remains Default.
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.widgets.max_additional_indicators_in_a_widget Maximum number of additional widget indicators that can be added to a widget.
  • Type: integer
  • Default value: 7
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.scoresheet.max_elements Maximum number of elements of a breakdown in a scoresheet.
  • Type: integer
  • Default value: 500
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.breakdown_element_cutoff Breakdown element cutoff point in visualizations.
  • Type: integer
  • Default value: 50
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.scorecards.max_breakdown_elements Maximum number of breakdown elements in scorecard lists.
  • Type: integer
  • Default value: 1000
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.scorecard.breakdown.chart.max_rows Maximum number of breakdown elements in scorecard lists.
  • Type: integer
  • Default value: 1000
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.thresholds.frequency_intervals_in_the_past_limit Maximum number of frequency intervals in the past that a threshold check job will analyze.
  • Type: integer
  • Default value: 2
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.show_welcome_page Show the welcome page - this will be automatically turned off if any score is stored in the system.
  • Type: Yes|No
  • Default value: Yes
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.indicator_tags.log The logging level for the tagging UI.
  • Type: Trace=trace, Debug=debug, Info=info, Warning=warning, Error=err, Fatal=fatal
  • Default value: err
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
glide.ui.filter.first_day_of_week First day of the calendar week for the company. By default, the start of the week is Monday, meaning that the calendar week begins with Monday and ends with Sunday. To change this behavior, add the property glide.ui.filter.first_day_of_week to the instance as an integer property. Set the value to the integer corresponding with the day of the week that the calendar will begin on, where 1 is Sunday, 2 is Monday, and so on. The function impacts all charts and calculations where the day of the week is used as a parameter.
  • Type: integer
  • Default value: 2
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.breakdown_element_ui_max_records Maximum number of records allowed in breakdown elements lists. This allows the application to retrieve the specified number of breakdown records in the Element select2 lists in scorecards, detailed scorecards and breakdown dashboards.
  • Type: integer
  • Default value: 100
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.dc.max_breakdown_elements_limit Maximum number of breakdown elements for a breakdown to be included in data collection.
  • Type: integer
  • Default value: 10000
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.dc.max_breakdown_elements_level2_limit Maximum number of breakdown elements resulting from the combination of two breakdowns for a data collection.
  • Type: integer
  • Default value: 1000000
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.dc.max_error_count Maximum errors that may occur before data collection is stopped.
  • Type: integer
  • Default value: 500
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.dc.max_records Maximum number of records that are stored during a data collection.
  • Type: integer
  • Default value: 5000
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.dc.max_row_count_indicator_source Maximum number of rows that are allowed to be fetched from an Indicator Source.
  • Type: integer
  • Default value: 50000
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.pa.dc.script_timeout Maximum time in seconds a script is allowed to run during a data collection cycle.
  • Type: integer
  • Default value: 30
  • Location: System Property [sys_properties] table
  • Learn more: Performance Analytics
com.snc.project.default_schedule Stores the sys_ID if the default schedule attached to projects.
  • Type: string
  • Location: System Property [sys_properties] table.
com.snc.project.gantt.exclude_list Excludes the entity types (table names) included in the comma-delimited list from the project Gantt chart.
  • Type: string
  • Default: dmn_decision,dmn_requirement
  • Location: System Property [sys_properties] table
com.snc.project.loglevel Automatically resubmits timed-out Ajax requests.
  • Type: Choice list
  • Default value: 0 (debugging disabled)
  • Location: System Property [sys_properties] table.
com.snc.project.wbs_gantt Automatically resubmits timed-out Ajax requests.
  • Type: true|false
  • Default value: false
  • Location: Project > Administration > Properties
com.snc.time_card.default_rate (Cost Management plugin) Sets a default hourly rate to use if no labor rate cards apply to the user.
  • Type: integer
  • Default value: 50
  • Location: System Property [sys_properties] table
  • Learn more: Cost Management
com.snc.time_worked.update_task_timer Enables (true) or disables (false) updating of the task timer value based on changes to the task time worked records. This is accomplished through the Update task timer business rule.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
css.assessment.caption.background.color Sets the background color of the caption on assessment and survey questionnaires. Available starting with the Eureka release.
  • Type: color
  • Default value: #eee
  • Location:
    • Assessments > Admin > Assessment Properties
    • Survey Management > Administration > Properties
  • Learn more: Customizing Appearance
css.assessment.caption.font.color Sets the font color of the caption text on assessment and survey questionnaires. Available starting with the Eureka release.
  • Type: color
  • Default value: #ffffff
  • Location:
    • Assessments > Admin > Assessment Properties
    • Survey Management > Administration > Properties
  • Learn more: Customizing Appearance
css.assessment.question.header.background.color Sets the background color of question headers on assessment and survey questionnaires. Available starting with the Eureka release.
  • Type: color
  • Default value: #767676
  • Location:
    • Assessments > Admin > Assessment Properties
    • Survey Management > Administration > Properties
  • Learn more: Customizing Appearance
css.tablet.gradient.start The start color of the gradient for the tablet UI header.
  • Type: color
  • Default value: #666
  • Location: System Properties > Tablet UI Properties
  • Learn More: Tablet Support
css.tablet.gradient.end The end color of the gradient for the tablet UI header.
  • Type: color
  • Default value: #111
  • Location: System Properties > Tablet UI Properties
  • Learn More: Tablet Support
css.tablet.headerfooter.text.color The color of the text and icons in the tablet UI header and footer.
  • Type: color
  • Default value: lightgrey
  • Location: System Properties > Tablet UI Properties
  • Learn More: Tablet Support
glide.app.creator.global Allow the creation of global applications from the Create Application module.
glide.apps.hub.current The URL of the team development parent instance.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
  • Learn more: Instance Hierarchies
glide.attachment.enforce_security_validation Controls if the glide.attachment.extensions and glide.security.file.mime_type.validation properties apply to the AttachmentCreator web service. This property is available starting with Fuji Patch 10.
glide.attachment.extensions Comma-separated list of file extensions that can be attached. No value means there are no restrictions.
glide.attachment.role Comma-separated list of roles that can create attachments.
glide.authenticate.multisso.login_locate.user_field Identifies a common login identifier.
glide.authenticate.sso.redirect.idp Identifies a default IdP when no IdP is selected for a user.
  • Type: string
  • Default value: Sys ID of the IdP in use after upgrade.
  • Location: System Property [sys_properties] table
  • Learn more: Multiple Provider Single Sign-On
glide.authenticate.sso.saml2.require_signed_authnrequest Enables the Identity Provider's Single sign on service to receive a signed AuthnRequest
glide.banner.image.url URL used when clicking the banner image.)
  • Type: string
  • Default value: home.do
  • Location: System Property [sys_properties] table
glide.banner.image.url_target Target frame used when clicking the banner image. Use gsft_main for the main frame, _top to replace the current browser window, _blank for a new window or tab.
  • Type: string
  • Default value: gsft_main
  • Location: System Property [sys_properties] table
glide.businessrule.async_condition_check Specifies if the instance checks the condition statement of async business rules (the When field is set to async) just prior to running the business rule. If this property is set to true, the instance evaluates the async business rule conditions a second time before running the rule. If this property is set to false or missing, the instance does not evaluate the conditions a second time.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
  • Learn More: Business Rules
glide.businessrule.callstack Determines whether business rule executions are logged in the daily log when they start and finish (true) or are not logged (false). Logging is useful for troubleshooting a problem where you need to know which business rules are running and in which order.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.chat.invite_fields (Chat plugin) Comma-separated list of fields (glide_list or references to sys_user or sys_group) used to generate the invitations when creating a chat room from a task. Users can select a check box for each of the specified fields to invite users referenced by the fields to the chat room.
  • Type: string
  • Default value: none
  • Location: Social IT > Chat Administration > Properties
glide.chat_room.create_roles (Chat plugin) Comma-separated list of roles that are allowed to create chat rooms.
  • Type: string
  • Default value: none
  • Location: Social IT > Chat Administration > Properties
glide.chat.show_emoticons (Chat plugin) Enables or disables rendering text emoticons as images.
glide.cmdb_model.display_name.shorten When set to true, generates shorter display names for product models if the name of the product model contains the manufacturer name. Available starting with the Eureka release.
glide.cookies.http_only Enables (true) or disables (false) the generation of HTTP only cookies. Set this property to false to use Approval with E-Signature.
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table
glide.cost_mgmt.calc_actual_cost (Cost Management plugin) Sums all task expense lines and adds the total to the Work cost field on the task record when an expense line is created for any task with a Type of Planned task.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
  • Learn more: Cost Management
glide.cost_mgmt.debug (Cost Management plugin) Enables debugging of cost management processing. All logging events are recorded in the Financial Management Log [fm_log] table. This should only be enabled during initial testing or when troubleshooting because it can generate a large number of log records.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
  • Learn more: Cost Management
glide.cost_mgmt.process_task_cis (Cost Management plugin) Creates expense lines to affected configuration items when creating a task expense line.
  • Type: true | false
  • Default value: false (starting with the Dublin release)
  • Location: System Property [sys_properties] table
  • Learn more: Cost Management
glide.cost_mgmt.service_allocation.method (Cost Management plugin) Defines if business service to cost center allocation costs should be calculated based on total units or allocated units.
  • Type: choice list
  • Default value: all_units
  • Location: System Property [sys_properties] table
  • Learn more: Cost Management
glide.csv.export.line_break Enables the user to control how exported CSV data appears in Notepad. Valid values are LF for a line feed between records and CRLF for a carriage return followed by a line feed.
  • Type: string
  • Default value: LF
  • Location: System Property [sys_properties] table
  • Learn more: Exporting Data
glide.custom.ip.authenticate.allow Comma-separated list or range of ip addresses that are allowed access to view the stats.do, threads.do, and replication.do pages.
  • Type: string
  • Default value: none
  • Location: Add to the System Property [sys_properties] table.
glide.db.clone.allow_clone_target Enables (true) or disables (false) use of a sub-production instance as the target for a system clone.
  • Type: true | false
  • Default value: false for production instances, true for sub-production instances
  • Location: System Property [sys_properties] table
  • Learn more: System Clone
glide.db.large.threshold Sets the number of rows above which a table is considered large and uses a different method of querying for results. When this property is absent, the instance uses the default query method.
  • Type: integer
  • Default value: none
  • Location: Add to the System Property [sys_properties] table
glide.db.max.aggregate.size Sets the maximum number of groups a grouped report or list renders. Larger values may affect system performance.
  • Type: integer
  • Default value: 100
  • Location: Add to the System Property [sys_properties] table
glide.db.audit.ignore.delete Specifies the tables where the sys_audit_delete file is not updated when records are deleted.
  • Type: string - a comma separated list of tables
  • Location: System Property [sys_properties] table
glide.db.max_view_records Sets the maximum number of records returned when running a GlideRecord query in a script. Values larger than the default are not recommended as they may cause queries to consume excessive memory on the application server and can, in extreme cases, cause a system outage. This property does not control the maximum number of records that appear in a list, report, or exported file.
  • Type: integer
  • Default value: 10000
  • Location: Add to the System Property [sys_properties] table
glide.discovery.application_mapping Enables or disables the Application Dependency Mapping (ADM) feature.
glide.discovery.auto_adm Automatically creates process classifiers for Application Dependency Mapping. When Discovery detects processes that are communicating over the network, "Pending Process" classifiers are automatically generated.
glide.discovery.fqdn.regex The default parsing of FQDN (Fully Qualified Domain Name) is to pick the first name separated by dots as the host name and the rest of the names as the domain name. For example, machine1.testlab.service-now.com has host name of machine1 and domain name of testlab.service-now.com. This property allows regular expressions with two capturing groups. The first group represents the host name and the second group represents the domain name.
  • Type: string
  • Default value: ^([^.]+)\.((?:[^.]+\.)+[^.]+)$
  • Location: The System Property [sys_properties] table
glide.discovery.L3_mapping Starting in Fuji, provides a logical mapping of the TCP/IP layer for network gears. This is not Layer 2 mapping,
  • Type: string
  • Default value:true
  • Location: The System Property [sys_properties] table
glide.discovery.log_message_length Discovery logs will be truncated to a shorter length. The full message can still be seen by clicking on the log record. The length of Discovery log messages can be changed by modifying this property. A value of zero or any negative number disables this limit.
glide.discovery.max_concurrent_invocations_per_schedule Starting in Fuji, sets a maximum number of scheduled invocations of the same Discovery schedule. It prevents a backlog of scheduled runs if the Discovery does not finish before the next invocation is scheduled to run. The value is an integer that represents the max number of automated invocations of the same schedule that may proceed at one time. If the limit has been reached, subsequent scheduled invocations are cancelled. A value of 0 or any negative number disables this property.
  • Type: integer
  • Default value: 3
  • Location: Discovery Definition > Properties
glide.discovery.mid_probe_cache When this value is true, the MID server caches the following probe parameters: classic_mode, post_processor_script, probe_name and type.

These parameters show up in the input record for the probe, but will not be added to the output record for the probe in the ECC Queue.
When a probe is updated or saved, a SystemCommand record is inserted to the ECC Queue with command probe_cache. This SystemCommand record flushes the probe cache stored on the MID server.
To see the debug logs for the MID probe cache, set the debug flag for the MID server to true, then restart the MID server. You will see Inserting into cache and Removing from cache logs in the agent.log file when MID server debugging is turned on. To disable MID probe cache, set this system property to false.

  • Type: string
  • Default value: true
  • Location: Discovery Definition > Properties
glide.discovery.probe_results_cache_update_duration If the information that is cached from the results of a probe has not changed, and therefore the corresponding cache hash value has not changed, the cache is not updated. However, the cache must be updated occasionally so the table clear does not delete valid entries from the cache. The value designates the time (in seconds) to wait before marking the probe results as current.
  • Type: integer
  • Default value: 5184000 seconds (60 days)
  • Location: The System Property [sys_properties] table
glide.discovery.software_sccm_managed Designates whether Discovery populates the CMDB with Windows software for computer CIs that are already managed by SCCM. This property is only valid when both Discovery and the SCCM plugins are activated. The SCCM plugin must be one or more of the following: 2007, 2012, 2012v2. When enabled, Discovery does not populate the CMDB. When disabled, Discovery does populate the CMDB.

This property is available starting with the Fuji release.

  • Type: true|false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table.
glide.discovery.warn_minor_version Warn on Minor Version Mismatch. If true, warnings will be logged when there are minor version mismatches detected during Discovery sensor processing.
glide.sys.domain.domain_change_notify Displays a notification message telling the user that the domain picker automatically changed
  • Type: true|false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table.
glide.domain.notify_record_change Displays a notification message telling the user that the domain picker automatically changed because the record that the user is viewing changed the domain in which the user is in.
  • Type: true|false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table.
glide.domain.strict_override Forces the system to show overridden records, when available.
  • Type: true|false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table.
glide.ecmdb.all_relationship_role An example value is: itil,asset,configuration.
  • Type: string
  • Default value: none
  • Location: Add to the System Property [sys_properties] table
glide.email.append.timezone Specifies whether to append the time zone to all dates and times in outbound emails.
  • Type: true | false
  • Default value: true
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.email.forward_subject_prefix Specifies the list of prefixes (comma-separated) in the subject line that identify a forwarded email. You must restart the instance after changing this property to apply the change in versions prior to Calgary Patch 6.
glide.email.inbound.calendar_behavior Specifies how the system stores calendar data, such as an invitation or an invitation response. Enter one of the following options (not case sensitive):
  • Attach: Store the calendar data as an attachment on the associated record, such as the incident or change that triggers an invitation.
  • Ignore: Discard the calendar data.
  • Inline: Store the calendar data as text in the email Body field. This is the default behavior in versions prior to Fuji.

This property is available starting with the Fuji release.

  • Type: string
  • Default value: Attach
  • Location: Add to the System Property [sys_properties] table
glide.email.inbound.convert_html_inline_attachment_references Specifies whether to convert inbound email HTML so email images appear in the email HTML body preview. The system displays broken cid (content ID) links in place of images received when this property is disabled. The format in which the system displays an email image depends on the property setting at the time the email is received, not the current property setting. This property is available starting with the Fuji release.
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table
glide.email.inbound.max_attachment_count Sets the maximum number of attachments allowed per inbound email. This property is available starting with the Eureka Patch 4 release.
  • Type: integer
  • Default value: 30
  • Location: System Property [sys_properties] table
  • Learn more: Email Attachment Limits
glide.email.inbound.max_total_attachment_size_bytes Sets the maximum total attachment size in bytes allowed per inbound email. This property is available starting with the Eureka Patch 4 release.
  • Type: integer
  • Default value: 18874368
  • Location: System Property [sys_properties] table
  • Learn more: Email Attachment Limits
glide.email.journal.lines Specifies the number of entries from a journal field (such as Additional comments and Work notes) included in email notifications. A value of -1 includes all journal entries.
glide.email.mail_to Specifies the email address to send notifications that use the ${mailto:} variable.
  • Type: string
  • Default value: The value of glide.email.user property
  • Location: Add to the System Property [sys_properties] table
  • Learn More: Configuring Email
glide.email.name_split Delimiter between first and last name in an email address to identify users from incoming emails. For example, a delimiter of "." (period) in the email address [email protected] tells the system to look for a user record for John Smith. You must restart the instance after changing this property to apply the change in versions prior to Calgary Patch 6.
  • Type: string
  • Default value: Period (.)
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.email.notification.save_when_no_recipients Controls whether a notification-generated sys_mail record is saved even if there are no recipients. Used in conjunction with other notification recipient logging properties, this property enables troubleshooting problems with notifications.
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table.
glide.email.outbound.max_attachment_count Sets the maximum number of attachments allowed per outbound email. This property is available starting with the Eureka Patch 4 release.
  • Type: integer
  • Default value: 30
  • Location: System Property [sys_properties] table
  • Learn more: Email Attachment Limits
glide.email.outbound.max_body_bytes Sets the maximum body size in bytes allowed per outbound email. This property is available starting with the Fuji release.
  • Type: integer
  • Default value: 1048576
  • Location: Add to the System Property [sys_properties] table.
  • Learn more: Email Body Size Limits
glide.email.outbound.max_total_attachment_size_bytes Sets the maximum total attachment size in bytes allowed per outbound email. This property is available starting with the Eureka Patch 4 release.
  • Type: integer
  • Default value: 18874368
  • Location: System Property [sys_properties] table
  • Learn more: Email Attachment Limits
glide.email.override.url Sets the URL to use in emailed links in place of the instance URL. The URL should end with nav_to.do. An example value is: https://servicenow.customerdomain.com/production/nav_to.do.
  • Type: string
  • Default value: Instance URL
  • Location: Add to the System Property [sys_properties] table
glide.email.read.active Specifies whether to enable or disable the inbound mail server.
  • Type: true | false
  • Default value: true
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.email.reply_subject_prefix Specifies the list of prefixes (comma-separated) in the subject line that identify an email reply. You must restart the instance after changing this property to apply the change in versions prior to Calgary Patch 6.
  • Type: string
  • Default value:
    • Fuji and later: re:,aw:,r:,Accepted:,Tentative:,Declined:
    • Eureka and earlier: re:,aw:,r:
  • Location: Add to the System Property [sys_properties] table
  • Learn More: Specifying Recognized Reply Prefixes
glide.email.server Specifies the URL of the outgoing SMTP mail server. Also used as incoming (POP) mail server if one is not specified. This server must be accessible from the ServiceNow domain. SMTP requires port 25 unless you specify another port with glide.smtp.port. Leave this value blank to disable email.
  • Type: string
  • Default value: relay
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.email.smtp.active Specifies whether to enable or disable the outgoing mail server.
  • Type: true | false
  • Default value: true
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.email.smtp.max_recipients Specifies the maximum number of recipients the instance can list in the To: line for a single email notification. Notifications that would exceed this limit instead create duplicate email notifications addressed to a subset of the recipient list. Each email notification has the same maximum number of recipients.
  • Type: integer
  • Default value: 100
  • Location: Add to the System Property [sys_properties] table
glide.email.smtp.max_send Specifies how many emails to send through each new SMTP connection. The instance establishes a new SMTP connection if there are more emails to send than the specified value.
  • Type: integer
  • Default value: 100
  • Location: Add to the System Property [sys_properties] table
  • Learn More: Configuring Email
glide.email.test.user Specifies the comma-separated list of email addresses to which the instance sends all email messages. Typically used in non-production instances for testing purposes.
  • Type: string
  • Default value: none
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.email.text_plain.strip_xhtml Indicates whether both outbound and inbound emails that are shown in comments convert the XML to plain text (true) or preserve the XML (false).
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table
glide.email.user Specifies the email address you want to use for SMTP authentication. The string before the @ (such as helpdesk) is used as the incoming (POP) account name if one is not specified.
  • Type: string
  • Default value: <yourinstance>@service-now.com
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.email.username Specifies the display name for the email address you use for SMTP mail.
  • Type: string
  • Default value: IT Service Desk
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.email.user_password Specifies the password for the outgoing SMTP mail server. Also used as the incoming mail server password if one is not specified.
  • Type: string
  • Default value: Encrypted password
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.email.watermark.visible Indicates whether the watermark in email notifications is visible (true) or is wrapped in a hidden div tag (false). Note: Email clients that use the plain text version of the email still show the watermark.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.email_client.show_sms_option Specify whether a check box appears in the email client for sending the message to the user's SMS device. If no SMS device exists, the email client sends the message to the primary email device.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.excel.max_cells Sets the maximum number of cells in an Excel export.
  • Type: integer
  • Default value: 500000
  • Location: Add to the System Property [sys_properties] table
glide.excel.use_user_date_format Determines whether Excel exports use the date/time format specified in a user's profile (true). If false, exports use the instance date/time format defined by the glide.sys.date_format property.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.export.csv.charset Specify the character set used to export CSV files. See Supported Character Encodings for a list of supported character encoding options.
glide.glidesoap.proxy_host Specify the proxy server hostname or IP address for SOAP clients. You must restart the instance after changing this property to apply the change in versions prior to Calgary Patch 6.
  • Type: string
  • Default value: value of glide.http.proxy_host
  • Location: System Property [sys_properties] table
  • Learn more: MID Server Configuration
glide.glidesoap.proxy_port Specify the port number for the proxy server for SOAP clients. You must restart the instance after changing this property to apply the change in versions prior to Calgary Patch 6.
  • Type: string
  • Default value: value of glide.http.proxy_port
  • Location: System Property [sys_properties] table
  • Learn more: MID Server Configuration
glide.help.default.page Sets the overall help URL for the system if you are using context-sensitive help. This URL will be used when there is not any context-sensitive help available for the form, list, or record.
glide.history.max_entries Sets the maximum number of entries the system shows in the activity formatter.
glide.home.page Determines which page to load when a user selects a homepage from the banner.
  • Type: string
  • Default value: home_splash.do?sysparm_direct=true
  • Location: System Property [sys_properties] table
  • Learn more: Homepage Splash Page
glide.home.refresh_disabled Determines whether homepage refresh is disabled (true) or enabled (false).
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.home.refresh_intervals Comma-separated list of refresh intervals available on homepages.
  • Type: string
  • Default value: 300,900,1800,3600
  • Location: Add to the System Property [sys_properties] table
glide.html.escape_script Determines whether JavaScript tags are enabled (true) or disabled (false) in HTML fields.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.html.sanitize_all_fields Determines whether all HTML and HTML Translated fields will be sanitized to remove unwanted code.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.html_sanitize.discarded_log.enable Determines whether all HTML sanitizer creates log entries.
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table
glide.http.connection_timeout Specify the maximum number of milliseconds an outbound HTTP request (such as Web Services) has to finish processing before the connection times out.
  • Type: integer
  • Default value: 100000 (100 seconds)
  • Location: System Property [sys_properties] table
glide.http.proxy_bypass_list Specify the semicolon-separated list of addresses that bypass the proxy server. Use an asterisk as a wildcard character to specify all or part of an address.
glide.http.proxy_host Specify the proxy server hostname or IP address
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
  • Learn more: Basic Proxy Setup
glide.http.proxy_ntdomain Specify the domain used to authenticate the proxy server with NTLM authentication.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
  • Learn more: NTLM Authentication
glide.http.proxy_nthost Specify the hostname used to authenticate the proxy server with NTLM authentication.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
  • Learn more: NTLM Authentication
glide.http.proxy_ntpassword Specify the password used to authenticate the proxy server with NTLM authentication.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
  • Learn more: NTLM Authentication
glide.http.proxy_ntusername Specify the username used to authenticate the proxy server with NTLM authentication.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
  • Learn more: NTLM Authentication
glide.http.proxy_port Specify the port number for the proxy server
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
  • Learn more: Basic Proxy Setup
glide.http.proxy_password Specify the password used to authenticate the proxy server.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
  • Learn more: Basic Proxy Setup
glide.http.proxy_username Specify the username used to authenticate the proxy server.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
  • Learn more: Basic Proxy Setup
glide.http.timeout (Web Service Consumer Plugin) Specifies the maximum number of milliseconds to wait before an outbound transaction times out.
  • Type: integer
  • Default value: 175000 (175 seconds)
  • Location: Add to the System Property [sys_properties] table
glide.imap.secure Specifies whether to enable SSL encryption for connections to the IMAP server.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.imap.secure_port Specifies the communications port for IMAP secure connections.
  • Type: string
  • Default value: 995
  • Location: Add to the System Property [sys_properties] table
  • Learn More: Configuring Email
glide.imap.tls Specifies whether to start the IMAP server in Transport Layer Security (TLS) mode.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.import.debug Enables debug logging for all import processes.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.import_set_insert_serialized.<table name> Controls the processing of web service import sets. When this property is set to true, the instance processes inserts one at a time across nodes to ensure an accurate transform. Serialized processing slows down the speed at which the instance processes inserts. When this property is set to false, multiple simultaneous inserts into an import set table result in simultaneous transforms that may produce duplicate target records due to the coalesce value being created at the same time. This property replaces the glide.soap.import_set_insert_serialized.<table name> property, starting with the Fuji release, Eureka Patch 7, and Dublin Patch 7. If this property is not defined, the value for glide.soap.import_set_insert_serialized.<table name> is used instead.

Tip: Set this value to false to optimize performance when the related transform map does not have a coalesce field.

glide.import_set_insert_serialized_when_no_coalesce Controls the processing of web service import sets that have no coalesce fields defined. When this property is set to true, the instance perform one transformation from the source to the target table at a time across all nodes. When this property is set to false, the instance performs transformations concurrently. You can override this property for specific tables using the property glide.import_set_insert_serialized.<table name>. This property is available starting with the Fuji release, Eureka Patch 7, and Dublin Patch 7.
  • Type: true | false
  • Default value: true for instances upgrading to Fuji, false for new instances starting with Fuji
  • Location: Add to the System Property [sys_properties] table
  • Learn more: Controlling Insert Behavior
glide.import_set.preserve.leading.spaces Specifies whether the import process preserves leading spaces in Excel data cells. When false, the import process removes leading spaces from Excel data cells. When true, the import process preserves leading spaces. Note: The import process always removes trailing spaces from Excel data cells.
glide.import_set_row.dynamically_add_fields Specifies whether an import set can add new columns to the staging table (true) or not (false). Instances that contain large numbers of import sets can sometimes become unresponsive when an import adds a column because the instance must alter every row in the staging table. In some cases, the database alter table action causes an outage. Setting this property to false prevents an import set from adding columns to the staging table and produces a log message. As a workaround, administrators can manually add a column to the staging table by creating a new dictionary entry and then reimporting the import set.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.ir.query_method Sets the query method for global text search. Only the Simple query method is supported.
  • Type: choice list
  • Default value: simple
  • Location: System Properties > Global Text Search
  • Learn more: Query Method
glide.invalid_query.returns_no_rows Controls how invalid GlideRecord queries are handled. When this property is true, invalid queries always return no rows. When this property is false (default), if a query is incorrect, such as by specifying an invalid field name, the invalid part of the query condition is ignored and results are based on the valid part of the query.

To override this logic at the session level, execute gs.getSession().setStrictQuery(false). To restore strict query, execute gs.getSession().setStrictQuery(true). To use this property, change the line gr.addQuery('table', arguments.length == 1 ? record.getRecordClassName() : tableName); in the Workflow script include to gr.addQuery('table', (tableName) ? tableName : record.getRecordClassName() );.

  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
  • Learn more: GlideRecord queries
glide.itil.assign.number.on.insert Controls whether a task number is generated and assigned on load (Create New) or on submit of the task. This helps prevent unused task numbers.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.jdbcprobeloader.retry Sets the number of times a JDBC probe attempts to connect to a JDBC data source.
glide.jdbcprobeloader.retry_millis Sets the number of milliseconds a JDBC probe waits between retry attempts to a JDBC data source.
  • Type: integer
  • Default value: 5000
  • Location: Add to the System Property [sys_properties] table
  • More Information: JDBC Connection Settings
glide.knowman.search.articles_per_page Controls the maximum number of results that can appear on a single page when searching a knowledge base (available starting with the Fuji release).
  • Type: integer
  • Default value:
  • Location: Add to the System Property [sys_properties] table.
glide.knowman.search.pinned_articles_max_number Controls the maximum number of pinned articles that can appear on a single page when searching a knowledge base (available starting with the Fuji release).
  • Type: integer
  • Default value:
  • Location: Add to the System Property [sys_properties] table.
  • Learn more:Pinning an Article
glide.knowman.show_language_option (Knowledge Management Internationalization Plugin v2) Determines whether the Language box appears (true) or is hidden (false) on articles with multiple translations.
glide.knowman.show_language_option.roles (Knowledge Management Internationalization Plugin v2) Comma-separated list of roles that can see the Language box on articles with multiple translations.
glide.knowman.show_links Determines whether the Link line appears (true) or is hidden (false) in a knowledge article.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ldap.allow_empty_group Determines whether all members can be removed from an Active Directory security group.
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table.
glide.ldap.binary_attributes Comma-separated list of LDAP attributes that should be converted from binary format to encoded64 strings. If you set this property, only the values listed are converted. The most common attributes are objectSID and objectGUID. These converted values are unique and can be used as the coalesce field on the LDAP import mapping. If this property is blank, ServiceNow tries to map these binary attributes without the conversion and they are not guaranteed to be unique since they are not properly converted to string values. You can set this property for a MID Server to import BLOB data through a MID Server, starting with the Fuji release.
glide.ldap.max_results Controls the maximum page size when importing records using an LDAP server that supports pagination. If the LDAP server does not support pagination, this property controls the maximum number of records you can import from the LDAP server. Change this value only if your LDAP server does not support pagination and you need to import more than 1000 records. Do not set a custom value for this property when using an LDAP server that supports pagination.
  • Type: integer
  • Default value: 1000
  • Location: Add to the System Property [sys_properties] table.
glide.ldap.paging Enables (true) or disables (false) LDAP paging query support. LDAP paging is a more efficient LDAP querying method for environments with more than 1000 users.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.list.filter_max_length Sets a maximum character limit for the condition builder query.
  • Type: integer
  • Default value: 0
  • Location: Add to the System Property [sys_properties] table.
  • Learn more: Condition Builder
glide.live_feed.company_feed_exclude_groups Controls whether messages posted to a public group appear (true) or are omitted (false) on the Company Feed.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.live_services (Chat plugin) Enables (true) or disables (false) Live Services, such as Chat support.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.login.no_blank_password Prevents (true) or allows (false) logins from users with blank passwords. Often, importing lists of users creates a large number of users with blank passwords. By default, this is set to true on production instances.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.login.home Sets the default homepage users see after login. If blank, the last page visited is used. The format is <page>.do
glide.max_journal_list_size Sets the maximum size, in megabytes, of journal input fields.
glide.notification.recipient.include_logging Master switch to enable/disable logging all reasons a recipient was included. If false, no include logging is performed.
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table.
glide.notification.recipient.exclude_logging Master switch to enable/disable logging all reasons a recipient was excluded. If false, no exclude logging is performed.
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table.
glide.notification.recipient.exclude_logging.device_inactive Logs recipients who are excluded because their chosen notification device record is marked as inactive.
  • Type: true | false
  • Default value: true

The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.exclude_logging.device_schedule Logs recipients excluded because the chosen notification device record’s schedule field excludes it.
  • Type: true | false
  • Default value: true

The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.exclude_logging.event_creator Logs recipients who are excluded because they initiated the notification event, such as updating an incident record, and the Send to Event Creator check box is cleared on the notification record.
  • Type: true | false
  • Default value: true

The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.exclude_logging.invalid_email Logs recipients who are excluded because the email address for that user is invalid, for example the @ is missing, or empty.
  • Type: true | false
  • Default value: true

The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.exclude_logging.user_calendar_integration_disabled Logs recipients of calendar invitations who are excluded because the Calendar Integration field is set to None on the user record.
  • Type: true | false
  • Default value: true

The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.exclude_logging.user_inactive Logs recipients who are excluded because the the Active check box is cleared on the user record.
  • Type: true | false
  • Default value: true

The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.exclude_logging.user_notification_disabled Logs recipients who are excluded because the Notification field is set to Disabled on the user record.
  • Type: true | false
  • Default value: true

The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.include_logging Enables or disables logging all reasons a recipient was included. This is a master switch. If it is set to true, the subsequent properties dealing with the inclusion of logging are enabled. If it is set to false, none of the subsequent properties relating to the inclusion of logging are enabled.
glide.notification.recipient.include_logging.delegate Logs recipients who are included because they are delegates of another user.
  • Type: true | false
  • Default value: true

The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.include_logging.event_parm Logs recipients who are included because they are in the parm1 or parm2 fields of the event record.
  • Type: true | false
  • Default value: true

The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.include_logging.recipient_fields Logs recipients who are included via a notification target record, such as an incident record, specified in the Users/Groups in Field field for the notification record. The recipient_fields are fields in the target record that contain a recipient to add. For example, if the record that triggered the notification is an incident, and the assigned_to field for the incident is listed in recipient_fields, that user is included as a recipient.
  • Type: true | false
  • Default value: true

The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.include_logging.recipient_groups.group_email Logs recipients who are included in a group email for any group provided in the notification record’s recipient_groups or the event parm1 or parm2 field.
  • Type: true | false
  • Default value: true

The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.include_logging.recipient_groups.manager Logs recipients who are included because they manage any group provided in the notification record’s recipient_groups or the event parm1 or parm2 field.
  • Type: true | false
  • Default value: true

The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.include_logging.recipient_groups.membership Logs recipients who are included via membership in any group provided in the notification record recipient_groups or the event parm1 or parm2 field.
  • Type: true | false
  • Default value: true

The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.include_logging.recipient_users Logs recipients who are included via notification record’s Users field (recipient_users).
  • Type: true | false
  • Default value: true

The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.

glide.notification.recipient.include_logging.subscription Logs recipients because they are subscribed via User Notification Preferences.
  • Type: true | false
  • Default value: true

The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.

glide.outbound.sslv3.disabled Disables SSLv3 protocol for outbound connections when true. Use this property when connecting to a third-party integration that does not support SSLv3. When sending outbound connections through a MID Server, you must also set this property for the MID Server.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.pdf_export_from_form_list.show_report_attrs Enables or disable displaying the PDF page header for all PDFs generated from a list.
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table
glide.pdf.max_rows Sets the maximum number of rows in an exported PDF file.
  • Type: integer
  • Default value: 5000
  • Location: Add to the System Property [sys_properties] table
glide.pdf.font.size Sets the font size for exported PDF files.
  • Type: integer
  • Default value: 8
  • Location: Add to the System Property [sys_properties] table
glide.pg.any_rejection_rejects Controls the default process guide rejection handling. If this property is set to true, the first rejection rejects the entity. If false, all users must reject the approval.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
  • Learn More: Process Guides
glide.phone_number_e164.allow_national_entry Determines whether users can enter phone numbers in the local format or whether they must enter phone numbers in international format. When true, users can enter phone numbers in the local format listed in the territory selector. When false, users must enter phone numbers in the international format listed in the territory selector.
  • Type: true|false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table
glide.phone_number_e164.display_national Determines how a Phone Number (E164) field displays phone numbers. When set to true or form, a Phone Number (E164) field displays phone numbers in a local format on forms but an international format on lists. When set to all, a Phone Number (E164) field always displays phone numbers in a local format. When set to user, a Phone Number (E164) field only displays phone numbers in a local format when the phone number matches the locale setting of the current user.
  • Type: string
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.phone_number_e164.display_territory_selector Determines whether to display the territory selector. Hiding the territory selector restricts users to entering only local or national phone numbers.
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table
glide.phone_number_e164.display_territory_text Determines when a Phone Number (E164) field displays a territory label. When set to all, a Phone Number (E164) always displays the territory label. When set to national, a Phone Number (E164) displays the territory label only if the phone number is in local format. When set to read-only, a Phone Number (E164) displays the territory label in read-only mode regardless of whether the number is in local or global format. When set to read-only-national, a Phone Number (E164) displays the territory label in read-only mode only if the number is in local format. When set to list, a Phone Number (E164) displays the territory label in a list. When set to list-national, a Phone Number (E164) displays territory label in a list if the number is in national format. When set to none, a Phone Number (E164) does not display the territory label.
  • Type: string
  • Default value: read-only
  • Location: Add to the System Property [sys_properties] table
glide.phone_number_e164.display_users_idd Determines whether to display the international direct dialing prefix between the territory selector and the input box on forms.
  • Type: true|false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.phone_number_e164.strict Determines whether all phone number fields must match the display format of the field's select territory. When true, the phone number input box displays a red line underneath phone numbers that do not match the territory format listed in the territory selector. Users cannot save an invalid phone number. When false, the phone number input box displays a green line underneath phone numbers that do not match the territory format listed in the territory selector. Users can save an invalid phone number, and the territory selector offers the option to select an Other / Unknown territory format.
  • Type: true|false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table
glide.pop3.ignore_headers Specifies the comma-separated list of email headers that cause the instance to ignore an email message. Use the format name:value to specify email header types and values. You can use a wildcard (*) for the subtype. For example, "Content-Type:multipart/*; report-type=delivery-status;" ignores emails containing a type of multipart and a parameter of report-type=delivery-status. For syntax specifications, see http://www.w3.org/Protocols/rfc1341/4_Content-Type.html.
  • Type: string
  • Default value: Auto-Submitted:auto-replied,X-FC-MachineGenerated:true,Content-Type:multipart/report; report-type=delivery-status;
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.pop3.ignore_senders Specifies the comma-separated list of senders that cause the instance to ignore an email message. Enter only the name before the at (@) sign.
  • Type: string
  • Default value: mailer-daemon, postmaster
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.pop3.ignore_subjects Specifies the comma-separated list of strings that cause the instance to ignore an email message if they are present at the start of a subject line. These values are case-sensitive.
  • Type: string
  • Default value: out of office autoreply, undeliverable:, delivery failure:,returned mail:,autoreply
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.pop3.password Password for the POP3 server. Contact your mail server administrator for this value.
  • Type: string
  • Default value: Same encrypted password in glide.email.user_password
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.pop3.process_locked_out Enables (true) or disables (false) the ability for locked out users to trigger inbound actions.
glide.pop3.reply_separators Specifies the comma-separated list of separators that cause the instance to disregard everything below the text string in the message body. This list is case sensitive. Unicode encoding is supported starting with the Fuji release.
  • Type: string
  • Default value: \n\n-----Original Message-----,\n\n _____ \n\nFrom:
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.pop3.secure Controls whether the instance connects to the incoming POP mail server using SSL encryption.
  • Type: true | false
  • Default value: false
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.pop3.server Specifies the URL of the incoming POP mail server.
  • Type: string
  • Default value: value of glide.email.server
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.pop3.user Incoming mail account name for the POP3 server.
  • Type: string
  • Default value: <yourinstance>
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.pop3readerjob.create_caller Controls the behavior when an instance receives an email from an email address not associated with a user record. If this property is set to true, ServiceNow creates a new user record for the email address and places that new user in the Caller field of any created tickets. If the property is set to false, ServiceNow associates the new ticket to the Guest user record.
glide.processor.debug.SOAPProcessor Controls if the system logs all incoming SOAP requests. To prevent the system logs from growing unnecessarily, set this property to false when you finish debugging incoming web service requests.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.processor.json.row_limit Specify the maximum number of rows a JSON query returns
glide.product.help_url Deprecated in the (Calgary release).
glide.product.help_show Controls whether the help icon, help.gifx, appears in (true) or is omitted from (false) the welcome banner.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.product.icon Stores the favicon image displayed in bookmarks, tabs, and the browser address bar.
  • Type: image
  • Default value: favicon.ico?v=4
  • Location: System Properties > System
glide.product.name Specifies text to use in place of "ServiceNow" in the browser's top title bar (and in browser tabs). This text is duplicated in the banner to the right of the logo unless you add display: none; to the end of the value field within the glide.product.name.style property.

GlideProductName1.png

  • Type: string
  • Default value: ServiceNow
  • Location: System Property [sys_properties] table
glide.product.name.style Specifies the CSS properties used to display the glide.product.name text in the banner to the right of the logo. To not display it, add display: none; to the end of the value field in this property.
  • Type: string
  • Default value: padding-bottom: 0px; padding-top: 0px;
  • Location: System Property [sys_properties] table
  • Learn More: Creating a Company Profile
glide.quota.manager.debug Controls whether to display (true) or hide (false) additional information related to the Quota Manager, such as running transactions, canceled transactions, and what quotas are matched to transactions.
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table
  • Learn more: Transaction Quotas
glide.quota.manager.heartbeat Sets the number of seconds between the start of each Quota Manager heartbeat. This value determines how often the Quota Manager checks for transactions exceeding a quota and how often it writes status in the log file.
  • Type: integer
  • Default value: 1
  • Location: Add to the System Property [sys_properties] table
  • Learn more: Transaction Quotas
glide.quota.manager.minimum_transaction_time Sets the minimum number of seconds a transaction must run before the Quota Manager matches it to a transaction quota. ServiceNow recommends setting this value to at least 1 second because smaller values decrease performance and because transactions shorter than 1 second are probably not worth canceling. For optimal performance, set this value to the value of your most restrictive quota. For example, if your most restrictive quota cancels transactions longer than 1 minute, set the minimum transaction time to 60 seconds.
  • Type: integer
  • Default value: 1
  • Location: Add to the System Property [sys_properties] table
  • Learn more: Transaction Quotas
glide.remote_glide_record.max_count Control the maximum number of records that the gliderecord query method returns when using the SOAP web service. ServiceNow primarily uses this property to control the records returned when using a Perl API gliderecord query. You can override this value for a specific SOAP request by specifying a numerical value within the tags <__limit> </__limit> in the SOAP request body.
glide.report.use_charting_v2 Enables or disables the new charting engine when the plugin is activated starting with the Dublin release. Starting with the Fuji release, Report Charting v2 is automatically used on upgrading your ServiceNow instance. Therefore, the system property glide.report.use_charting_v2 is deprecated.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.report_home.group_report.show_usr_grp Enables (true) or disables (false) the Reporting preferences link in the user's profile.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
  • Learn more: Viewing the Reports List
glide.report.new_home.heavy Sets the number for the top (x) reports that take the most time to be generated. These are displayed on Heavy tab of the report_admin's homepage starting with the Fuji release. Specify the value for the number of the number of reports that are displayed.
glide.report.new_home.most_used Sets the number for the top (x) most used reports. These are displayed on Most used tab of the report_admin's homepage starting with the Fuji release. Specify the value for the number of the number of reports that are displayed.
glide.report.new_home.unused Sets the number for unused reports. These are displayed on the Unused tab of the report_admin's homepage starting with the Fuji release. Specify the value for the number of days reports have not been used.
glide.rest.apis.disabled Controls which REST APIs are available on the instance, along with glide.rest.apis.enabled. The value for this property is a comma-separated list of API names, such as Table API or Aggregate API.

If neither this property nor glide.rest.apis.enabled is set, all REST APIs are available. If a particular API is specified in both properties, that API is disabled. If you disable specific APIs without explicitly enabling any APIs, all REST APIs except the disabled APIs are available. This property is available starting with the Fuji release.

  • Type: String
  • Default value: All REST APIs are enabled by default
  • Location: Add to the System Property [sys_properties] table.
  • Learn more: REST API
glide.rest.apis.enabled Controls which REST APIs are available on the instance, along with glide.rest.apis.enabled. The value for this property is a comma-separated list of API names, such as Table API or Aggregate API.

If neither this property nor glide.rest.apis.disabled is set, all REST APIs are available. If a particular API is specified in both properties, that API is disabled. If you enable specific APIs, only those APIs are available. This property is available starting with the Fuji release.

  • Type: String
  • Default value: All REST APIs are enabled by default
  • Location: Add to the System Property [sys_properties] table.
  • Learn more: REST API
glide.rest.debug Logs all stages of inbound REST processing, including processing times.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table.
  • Learn more: Debugging REST Queries
glide.rest.outbound.debug Logs all stages of outbound REST processing, including processing times (Fuji release).
glide.rest.outbound.ecc_response.timeout The maximum amount of time, in seconds, to wait for a response when sending an outbound REST message (Fuji release).
glide.rollback.version Controls whether rollback behavior is used (true) or not (false).
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table
glide.rss.max_rows Controls the maximum number of records returned by the RSS Feed Generator.
  • Type: Integer
  • Default value: 1000
  • Location: Add to the System Property [sys_properties] table
glide.sc.reset_cascade If true, forces variable cascading when navigating between pages in an order guide.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.schedules.repeat_nth Controls how a schedule entry with Repeats set to Monthly and Monthly Type set to Day of the Week is defined. Choices are Week or Day. The Week option is defined as choosing a day of the month in the nth week selects the nth day of the month. The Day option is defined as choosing the nth day of the month selects the nth day of the month.

Type: choice list

Default value: Day

Location: sys_properties table

Learn More: Computing the Day of the Week to Repeat On

glide.schedules.fifth Controls how a schedule entry that selects the fifth occurrence of a day in month will behave in a month containing only four occurrences of the day. Choices are Last, Next, and Strict. The Last option selects the last (fourth) day of the month. The Next option selects the first day of the next month. The Strict option skips the day completely. This property is only valid when the glide.schedules.repeat_nth property is set to Day.

Type: choice list

Default value: Last

Location: sys_properties table

Learn More: Computing Next Repeat Day When Schedule Starts on Fifth Instance of a Day in a Month

glide.script.ccsi.ispublic Provides privacy control over client-callable script includes that are accessed by public pages. When this property is set to false, all client-callable script includes are private.
glide.script.log_level Controls the behavior of gs.log. Set this property to none to disable glide script logging, or print to save log data to the filesystem instead of the database. Use the default value all to save all glide script logs to the database.
  • Type: string
  • Default value: all
  • Location: Add to the System Property [sys_properties] table
glide.security.auto.resubmit.ajax Automatically resubmits timed-out Ajax requests.
glide.security.checkacl.before.setvalue Controls how the high security setting glide.security.strict.updates processes ACLs. When true, the instance checks ACL rules for all columns before applying any updates to a row. When false, the instance applies ACL rules as each column is processed in alphabetical order. This behavior may result in one update preventing another update from occurring. For example, suppose you create a custom ACL rule to prevent updates after a record is closed. If you attempt to close an incident and also add information to a custom resolution code field in the same update, the close action is applied first because it is controlled by the [incident.state] column and the custom field by the [incident.u_resolution_code] column. After the instance applies the close action, the custom ACL rule prevents further write updates to the row.
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table
glide.security.csrf.handle.ajax.timeout Handles errors for timed out Ajax requests.
glide.security.csrf.strict.validation.mode This property enforces strict validation on CSRF tokens so that users cannot resubmit a request if the CSRF token does not match.
  • Type: true | false
  • Default value: false (starting with the Dublin release). This value was true by default in previous releases.
  • Location: System Property [sys_properties] table
glide.security.diag_txns_acl Controls who can view the stats.do, threads.do, and replication.do pages. When set to true, only administrators or users from allowed ip address are allowed to view the pages. When set to false, all users have access to the pages.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table.
glide.security.granular.create Requires users to have write access on all individual fields on a table before they can create a record in that table.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table.
glide.security.mime_type.aliasset Use to create customized mime type alias sets. For example, "image/png=image/x-png".
  • Type: String
  • Location: Add to the System Property [sys_properties] table.
glide.security.file.mime_type.validation Enables (true) or disables (false) mime type validation for file attachements.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table.
glide.security.strict_elevate_privilege Forces all elevated roles to be treated equally for users with the administrator role. When enabled, administrators need to explicitly, manually elevate themselves to any roles that are marked as elevated.

When disabled, administrators only need to manually elevate to the security_admin role. Other roles are automatically granted to administrators.

  • Type: true | false
  • Default value: true for new instances, false for upgraded instances
  • Location: For new instances, this property is available on the System Property [sys_properties] table. For upgrades, administrators must add this property to the System Property [sys_properties] table.
  • Learn More: High Security Settings
glide.set_x_frame_options Enables (true) or disables (false) the X-Frame-Options response header to SAMEORIGIN for all UI pages. The X-Frame-Options HTTP response header can be used to indicate whether or not a browser should be allowed to render a page in a <frame> or <iframe>. Set this property to true to avoid clickjacking attacks, by ensuring that CMS content cannot be embedded into other sites.
glide.short_poll_delay (Chat plugin) Sets the short polling delay, in milliseconds, for XMPP requests. Polling is the method by which the browser gets information from the server to send instant messages in Chat.
  • Type: integer
  • Default value: 1000 (1 second)
  • Location: Social IT > Chat Administration > Properties
  • Learn more: Installed with Chat
glide.shortened_journal_length Sets the number of characters to display as a preview of journal input fields.
glide.smtp.auth Specifies whether to authenticate the outgoing SMTP mail server with the credentials provided in the user name (glide.email.user) and password (glide.email.user_password) properties.
  • Type: true | false
  • Default value: false
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.smtp.dateformat Specify the date format to use for outgoing email notifications
  • Type: string
  • Default value: Date format listed in email sender's user record [sys_user.date_format].
  • Location: Add to the System Property [sys_properties] table
glide.smtp.default_retry Enables (true) or disables (false) resending email when an unknown SMTP error code is encountered. The instance only recognizes the SMTP error codes codes defined in the glide.smtp.defer_retry_ids property.
  • Type: true | false
  • Default value: true
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.smtp.defer_retry_ids Specifies the comma-separated list of SMTP error codes that force the instance to resend email.
  • Type: string
  • Default value: 421,450,451,452
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.smtp.encryption Specifies how to encrypt communications with the SMTP server (Dublin).
  • Type: choice
  • Default value: None
  • Location: System Properties > Email
  • Learn more: Configuring Email
glide.smtp.fail_message_ids Specifies the comma-separated list of SMTP error codes that prevent the instance from resending email.
  • Type: string
  • Default value: 500,501,502,503,504,550,551,552,553,554
  • Location: System Properties > Email
  • Learn More: Configuring Email
glide.smtp.port Communications port on which the instance listens for SMTP traffic.
  • Type: integer
  • Default value: 25
  • Location: Add to the System Property [sys_properties] table
  • Learn More: Configuring Email
glide.smtp.secure [Legacy] Specifies whether to enable SSL encryption for SMTP connections. Use glide.smtp.encryption (See Outgoing Mail Server settings) instead to specify how to encrypt communications with the SMTP server (Dublin).
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.smtp.timeformat Specify the time format to use for outgoing email notifications
  • Type: string
  • Default value: Time format listed in email sender's user record [sys_user.time_format].
  • Location: Add to the System Property [sys_properties] table
glide.smtp.tls [Legacy] Enables (true) or disables (false) Transport Layer Security (TLS) encryption for outgoing mail. Use glide.smtp.encryption (See Outgoing Mail Server settings) instead to specify how to encrypt communications with the SMTP server (Dublin).
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.soap.default_security_policy Specifies the name of SOAP security policy the instance uses when enforcing Web Services-Security (WSS) for inbound requests.
  • Type: string
  • Default value: Default Security Policy
  • Location: Add to the System Property [sys_properties] table
  • Learn more: Web Services Security
glide.soap.import_set_insert_serialized.<table name> Controls the processing of web service inserts, including REST imports. When this property is set to true, the instance processes multiple simultaneous inserts one at a time (serially across nodes) to ensure an accurate transform. Serialized processing slows down the speed at which the instance processes inserts. When this property is set to false, multiple simultaneous inserts into an import set table result in simultaneous transforms that may produce duplicate target records due to the coalesce value being created at the same time. This property was replaced with import_set_insert_serialized.<table name>, starting with the Fuji release.

Tip: Set this value to false to optimize performance when the related transform map does not have a coalesce field.

glide.soap.max_inbound_content_length The maximum total size allowed in the body of inbound SOAP requests, in megabytes. A SOAP fault is returned if the request exceeds this limit.
glide.soap.outbound.debug Logs all stages of outbound SOAP processing, including processing times (Fuji release).
glide.soap.outbound.ecc_response.timeout The maximum amount of time, in seconds, to wait for a response when sending an outbound SOAP message (Fuji release).
glide.soap.request_processing_timeout Specify the maximum number of seconds an inbound SOAP request has to finish processing before the connection times out. If undefined, this property computes a default value from the value of the property glide.http.timeout divided by 1000. You might have network infrastructure, such as proxy servers, which implement a shorter timeout. In this case, a socket timeout may occur unless this property is set to a shorter value. In general, you should set this property to a value several seconds less than the shortest socket inactivity timeout in effect anywhere in the network path between the client application and the ServiceNow instance.
  • Type: integer
  • Default value: 60 starting with the Fuji release. 175 prior to Fuji.
  • Location: System Property [sys_properties] table
  • Learn more: Timeout Protection
glide.spell.dictionary.en Sets the spell checker dictionary used in the system for English users. There are dictionaries available for Brazilian Portuguese, Dutch, English US, English UK, French, German, Italian, Portuguese, Russian, Spanish, and Thai.
  • Type: choice list
  • Default value: en.dic (English US)
  • Location: System Property [sys_properties] table
glide.spell.dictionary.max_matches Sets the maximum number of spelling errors the spell-check should detect. By default it finds only 10 spelling errors. The instance ignores any additional errors after reaching the maximum value.
  • Type: integer
  • Default value: 10
  • Location: Add to the System Property [sys_properties] table
glide.sys.activity_using_audit_direct [Not Supported] Controls whether the record's history is generated using the Audit table (true) or not (false).

[Required] Set the value to false to generate history with History Sets.

glide.sys.audit_inserts Controls whether the Audit table audits inserts (true) or not (false).
glide.sys_reference_row_check Controls whether the script conditions of Access Control Rules apply to a table's reference fields.
glide.template.max_context Specifies the maximum number of templates displayed in a form's context menu. If more than this number are available, users can click Apply Template on the context menu to open the reference list of templates.
glide.translate.learn Enables (true) or disables (false) adding the current language suffix to UI elements such as labels and messages. Enabling the language suffix assists with translating new customizations.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.ts.index.attachment.debug When the value is set to true, enables log messages for exceptions that occur when indexing attachments (default is false). You can leave this property enabled during normal operations to capture stack trace information about any exceptions. (Calgary release)
glide.ts.index.attachment.list_terms.debug When the value is set to true, logs all indexed terms when an attachment is indexed (default is false). (Calgary release)

[Recommended] For optimal performance, set this property to false during normal operations. Only enable this property when you are actively debugging an issue.

glide.ui.activity.displayname Determines whether the activity formatter shows name values (true) or user_name values (false).
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
  • Learn More: Activity Formatter
glide.ui.activity.email_roles Specifies the list of roles (comma-separated) that can view email in the Activity Formatter.
  • Type: string
  • Default value: itil
  • Location: Add to the System Property [sys_properties] table
glide.ui.activity.email.use_display Specifies whether to display email addresses or the user IDs (display value of the User table) in email headers. If true, the instance searches for a user record with a matching email address. If it cannot find a matching user record, it displays the email address.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.ui.activity_stream.form_button Add or remove the activity stream button from forms.
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table
glide.ui.activity_stream.list_button Add or remove the activity stream button from the list view.
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table
glide.ui.allow_deep_html_validation Allows administrators to prevent users from saving invalid HTML in a journal field (Calgary release).
glide.ui.attachment.force_download_all_mime_types Forces download of all attachment files.
  • Type: true|false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table.
glide.ui.audit_deleted_tables Comma-separated list of system tables for which the audit history tracks deletions.
  • Type: string
  • Default value: sys_user, sys_user_group, sys_user_role, sys_user_has_role, sys_user_grmember, sys_group_has_role, sys_security_acl_role
  • Location: System Property [sys_properties] table
  • Learn more: Turning on Auditing (History) for a Table
glide.ui.auto_req.extend.session When set to true, this property enables the user to extend their user session by selecting a homepage refresh time. When set to false, it enforces session timeout. The session timeout value is ignored when the user specifies an automatic refresh value. For example, if the user selects 5 minutes for automatic homepage refresh, the session is renewed every five minutes. By adding this property and setting the value to false, administrators can force the user session to time out even if the users's page refreshes every x number of minutes. The user's session times out after the value specified in the session timeout, plus the selected refresh value. This property takes effect when the Remember me check box is not selected for the user. Tablet and mobile devices do not support this feature.
glide.ui.buttons_bottom Controls whether UI actions appear at both the bottom and top of the form (true) or only at the top (false). This property does not work in UI15.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.ui.cert_task_activity.fields Defines which journal field is the task activity field.
  • Type: string
  • Default value: work_notes
  • Location: Add to the System Property [sys_properties] table
glide.ui.chart.bar.horiz.max_col_slant_labels Sets the maximum number of columns in a horizontal bar chart before slanting (angling) the labels.
  • Type: integer
  • Default value: 5
  • Location: Add to the System Property [sys_properties] table
glide.ui.chart.color Specifies the default color for all bars in non-stacked bar charts when the glide.ui.chart.use_full_color_palette property is set to false starting with the Dublin release. This property is applicable to charts generated using the charting v2 plugin.
  • Type: string
  • Default value: #006DDA
  • Location: Add to the System Properties [sys_properties] table
glide.ui.chart.height Specifies the height of a chart in pixels. This property is applicable to charts generated using the charting v1 plugin.
  • Type: integer
  • Default value: 300
  • Location: Add to the System Property [sys_properties] table
glide.ui.chart.pie.labels Enables (true) or disables (false) labels on pie chart slices. This property is applicable to charts generated using the charting v1 plugin.
  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table
glide.ui.chart.pie.labels.max_items Sets the maximum number of pie chart slices on which to display labels. This property is applicable to charts generated using the charting v1 plugin.
  • Type: integer
  • Default value: 8
  • Location: Add to the System Property [sys_properties] table
glide.ui.chart.use_full_color_palette Enables or disables the full color palette which, when set to false, causes all bars in bar and pareto charts to use only a single color unless stacking is applied. This property is available starting with the Dublin release and is applicable to charts generated using the charting v2 plugin.
  • Type: true | false
  • Default value:
  • false - for new customers
  • true - for existing customers
  • Location: System Property [sys_properties] table
glide.ui.chart.width Specifies the width of a chart in pixels. This property is applicable to charts generated using the charting v1 plugin.
  • Type: integer
  • Default value: 500
  • Location: Add to the System Property [sys_properties] table
glide.chart.drill.open_new_win Opens a drill down page in a new window or tab if this property is set to true. Otherwise, the existing page is replaced. This property is applicable to charts generated using the charting v2 plugin.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.chart.truncate.x_axis_labels Truncates x-axis labels at 20 characters if this property is set to true starting with the Dublin release. This property is applicable to charts generated using the charting v2 plugin.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.chart.label.legend.truncate_to Truncates legend labels for left or right legend alignment for all chart sizes except large charts. Prevents shrinking of charts in case of long labels. Available starting with the Fuji release.
  • Type: string
  • Default value: 14
  • Location: Add to the System Property [sys_properties] table
glide.chart.label.legend.truncate_to.large Truncates legend labels for left or right legend alignment for all chart sizes except large charts. Prevents shrinking of charts in case of long labels. Available starting with the Fuji release.
  • Type: integer
  • Default value: 20
  • Location: Add to the System Property [sys_properties] table
glide.chart.histogram.bins Determines the number of sections that appear on the Y Axis of the histogram starting with the Dublin release. This property is applicable to charts generated using the charting v2 plugin.
  • Type: string
  • Default value: 10 (Allowed range of values 1 - 20)
  • Location: System Property [sys_properties] table
glide.chart.box.color Sets the color of the box and whisker chart. This property is applicable to charts generated using the charting v2 plugin.
  • Type: string
  • Default value: #FF0000
  • Location: System Property [sys_properties] table
glide.chart.box.mean.color Sets the color of the 'mean' value dot in a box or trendbox chart. This property is applicable to charts generated using the charting v2 plugin.
  • Type: string
  • Default value: #006DDA
  • Location: System Property [sys_properties] table
glide.ui.clickthrough.popup Enables (true) or disables (false) displaying the pop-up diamond icon for a reference field and opening a new window when the icon is clicked. Note that related lists do not appear on forms opened in the pop-up window
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.ui.clickthrough.replace Enables (true) or disables (false) both the pop-up and clickthrough icons for reference fields.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.ui.date_format.first_day_of_week Specifies the first (leftmost) day of the week for calendar views (1=Sunday, 2=Monday...).
  • Type: integer
  • Default value: 1
  • Location: Add to the System Property [sys_properties] table
glide.ui.date_picker.first_day_of_week Specifies the first (leftmost) day of the week for the date and date/time picker (1=Sunday, 2=Monday...).
  • Type: integer
  • Default value: 1
  • Location: Add to the System Property [sys_properties] table
glide.ui.default.applications Comma-separated list of application names that open by default in the navigation pane when nothing is opened via user preferences. If the property is specified and is blank, no applications are opened in the navigation pane when no applications are opened via user preferences. If the property is not specified, the first application that is authorized for that user opens if no applications are opened via user preferences.
  • Type: string
  • Default value: first authorized application for the user
  • Location: Add to the System Property [sys_properties] table
glide.ui.dirty_form_support Enables (true) or disables (false) display of a confirmation message when a form has unsaved changes and the user leaves the form through any means except a submit (such as using the green back arrow, any form button, or other). This property is not supported in Safari.

Note: This property is true by default.

  • Type: true | false
  • Default value: true
  • Location: Add to the System Property [sys_properties] table
glide.ui.doctype Enables or disables the UI14 interface. Available starting with the Eureka release.
  • Type: true | false
  • Default value: true (for new instances starting with the Eureka release)
  • Location: System Property [sys_properties] table
glide.ui.email_client.autocomplete.count Set the maximum number of autocomplete matches the Email Client displays.
glide.ui.email_client.autocomplete.group Specify whether groups are included in autocomplete results for the Email Client.
glide.ui.email_client.email_address.disambiguator Sets the columns from the User [sys_user] table that the autocomplete list displays. Separate each column name with a semicolon character (;). See the system dictionary for a list of available column names. For example, add the sys_user.email and sys_user.company columns to show a user's email address and company in the autocomplete list.
glide.ui.email_client.from Specify whether to display the From: line in the Email Client. Users can change the email address in the From: line by entering a new value.
glide.ui.email_client.reply_to Specify whether to display the Reply to: line in the Email Client.
glide.ui.first.field.reference Enables (true) or disables (false) having the first column in a list always link to the underlying record, even if it is a reference field. For example, if the first column on an Incident list is Assigned to, that value links to the Incident if this property is set to true.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.ui.form_annotations Enables (true) or disables (false) form annotations, which allow you to add Custom, Section Separator, and Line Separator to a form.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
  • Learn more: Annotating Forms
glide.ui.form_multiple_splits Enables (true) or disables (false) multiple splits and end splits in the slushbucket when you configure a form.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.glide_list.start.locked Controls whether a glide_list (like the watch list) starts out locked (true) or unlocked (false) on a form.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.goto_use_contains Controls whether the Go to navigation performs a "contains" query (true) or a "greater than" query (false) by default.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.ui.homepage.parallel Enables (true) or disables (false) use of parallel rendering.
glide.ui.homepage.parallelism Sets the maximum number of threads that should cooperate on rendering any given homepage.
  • Type: integer
  • Default value: 2
  • Location: System Property [sys_properties] table
glide.ui.homepage.preview Enables (true) or disables (false) displaying the preview icon for lists on the homepage.

Image:homepage_preview_icon.png

  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.html.editor Determines which HTML field editor to use, TinyMCE or htmlArea (legacy).
  • Type: string
  • Default value: tinymce
  • Location: System Properties > UI Properties
  • Learn more: Modifying HTML Fields
glide.ui.html.editor.toolbar.line1 Configures the editing toolbar (first line) for HTML fields when the TinyMCE editor is enabled.
glide.ui.html.editor.toolbar.line2 Configures the editing toolbar (second line) for HTML fields when the TinyMCE editor is enabled.
glide.ui.html.editor.v4.toolbar.valid.buttons Specifies which buttons can be used on the TinyMCE editor for HTML fields. The default value is a comma-separated list of button names without any spaces or line breaks between them.
  • Type: string
  • Default value:
newdocument,bold,italic,underline,strikethrough,alignleft,aligncenter,alignright,alignjustify,
formatselect,fontselect,fontsizeselect,table,cut,copy,paste,pastetext,searchreplace,bullist,
numlist,outdent,indent,blockquote,undo,redo,link,unlink,code,forecolor,backcolor,
removeformat,hr,visualblocks,subscript,superscript,charmap,image,media,spellchecker,
preview,fullscreen
glide.ui.html.image.allow_url Enables (true) or disables (false) uploading an image via URL from HTML Fields.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
  • Learn more: Modifying HTML Fields
glide.ui.html.toolbar Configures the editing toolbar for HTML fields.
  • Type: string
  • Default value: list of buttons
  • Location: System Properties > UI Properties
  • Learn more: Modifying HTML Fields
glide.ui.incident_activity.fields Defines what fields are visible in the activity formatter. If the activities are personalized, this property updates automatically.
  • Type: string
  • Default value: list of fields
  • Location: System Properties > UI Properties
glide.ui.incident_activity.max_addresses Specifies the maximum number of addresses to list in an email audit record. If the number of addresses exceeds this limit, the instance truncates the list after the maximum value and displays an elipsis character (...).
  • Type: string
  • Default value: 5
  • Location: Add to the System Property [sys_properties] table
glide.ui.incident_alert_activity.fields Incident alert activity formatter fields. This is the list of fields tracked from the incident alert form in the activity formatter.
  • Type: String
  • Default value: opened_by, work_notes, comments, severity, estd_distruption_time, actual_disruption_time
  • Location: System Property [sys_properties] table
  • Learn more: Incident Alert Management
glide.ui.inline.images Enables (true) or disables (false) use of data URLs for report images.
glide.ui.js_error_notify Displays client script errors to users with the client_script_admin role. Also displays a generic error message to other users who encounter a client script error.
  • Type: true|false
  • Default value: true
  • Location: System Properties > All Properties
glide.ui.label.enable Enables (true) or disables (false) using labels, such as Most Active, Most Recent, or user created.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
  • Learn More: Creating and Using Labels
glide.ui.list.allow_extended_fields Enables (true) or disables (false) extended fields on base table lists.
glide.ui.list.detail_row Enables (true) or disables (false) detail rows in lists. This property is available starting with the Fuji release.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
  • Learn More: <-
glide.ui.max_calendar_duration The maximum number of days that a single calendar report entry can display. The valid range is 90 to 400.
  • Type:integer
  • Default value: 90
  • Location: System Property [sys_properties] table
glide.ui.mobile_agents Comma-separated list of browser agents considered as mobile browsers. These browsers are directed to the mobile pages instead of the full browser pages.
  • Type: string
  • Default value: iPod,Windows CE,BlackBerry, Android,iPhone,Opera Mini
  • Location: Add to the System Property [sys_properties] table
glide.ui.nav.stripe.select.maxchars The numerical character limit for dropdown menu choices within the nav stripe. The nav stripe displays at the top of the page when using UI11.
glide.ui.permitted_tables Comma-separated list of system tables that can be reported on. By default, system tables (which start with "sys") cannot be reported on unless they are listed in this property.
  • Type: string
  • Default value: list of sys_ tables
  • Location: System Property [sys_properties] table
  • Learn More: Creating Reports
glide.ui.personalize_form <-- Enables (true) or disables (false) the form personalization feature. Available starting with the Fuji release.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
  • Learn More: Personalizing Forms
glide.ui.personalize_form.role <-- Determines which roles users must have to personalize forms. Available starting with the Fuji release.
  • Type: string
  • Default value: itil
  • Location: System Property [sys_properties] table
  • Learn More: Personalizing Forms
glide.ui.reference.readonly.clickthrough Enables (true) or disables (false) reference pop-ups on read-only reference fields. Reference pop-ups and click-throughs are hidden by default if a client script, UI policy, or ACL makes the field read-only. Being able to see or click through to the target record is unrelated to the reference field being writable.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.ui.remember_view Enables (true) or disables (false) use of user preferences for the last view.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
  • Learn More: View Management
glide.ui.remember.me.default Controls whether the Remember me check box is selected (true) or cleared (false) by default.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.report.new_home Enables (true) or disables (false) the new view/run report list layout.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
  • Learn more: Viewing the Reports List
glide.ui.report_expand_header Comma-separated list of roles that can expand or collapse the report header, where a report is defined and built. The default is public, meaning everyone.
  • Type: string
  • Default value: public
  • Location: System Properties > UI Properties
glide.ui.section508 Enables (true) or disables (false) rendering of alternate text in place of images. Only available in the Dublin release
  • Type: true | false
  • Default value: false
  • Location: System Properties > UI Properties
glide.ui.show_live_feed_activity Enables (true) or disables (false) live feed for a record in the activity formatter.
  • Type: true | false
  • Default value: false
  • Location: System Properties > UI Properties
glide.ui.session_timeout Sets the session timeout, in minutes.
glide.ui.table.labels Controls whether the system uses verbose labels for table names (true) or literal table names (false).
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.tablet_enabled Enables (true) or disables (false) the tablet UI.
  • Type: true | false
  • Default value: true
  • Location: System Properties > Tablet UI Properties
  • Learn More: Tablet Support
glide.ui.tablet_agents Uses the tablet UI if one of these strings (comma-separated) appears in the browser user_agent header
  • Type: string
  • Default value: ipad
  • Location: System Properties > Tablet UI Properties
  • Learn More: Tablet Support
glide.ui.tablet.title Displays a brief page title for tablet UI.
  • Type: string
  • Default value: ServiceNow
  • Location: System Properties > Tablet UI Properties
  • Learn More: Tablet Support
glide.ui.tablet.title.ios_webapp Displays the specified text as the default home screen icon label used in iOS version6 and later.
  • Type: string
  • Default value: ServiceNow
  • Location: System Properties > Tablet UI Properties
  • Learn More: Tablet Support
glide.ui.task.insert Enables (true) or disables (false) the use of Insert and Insert and Stay options on tables derived from Task (such as Incident, Change, and Problem).
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.ui.textarea.character_counter When true, displays a count of available characters for journal and multi-line text fields.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.ui.textarea_initial_rows Sets the number of rows initially displayed for multiline form elements. When the element is selected for editing, it is expanded. Set this value to 0 or blank to ignore this property. This is used to conserve space on a form when multiline elements take up too much space on forms.
  • Type: integer
  • Default value: 0
  • Location: System Property [sys_properties] table
glide.ui.update_on_iterate Controls whether updates are saved (true) or discarded (false) when a user clicks the blue arrows on a form.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.ui.update_set_picker.role Identifies one role that can see the Update Set Picker control in addition to admin. When this property is set to admin, only administrators can see the Update Set Picker.

Note: This property accepts only one role. To give access to the Update Set Picker to multiple roles, create an update_set_picker role and include it in the different roles that need the access. The admin role can always access the Update Set Picker control.

  • Type: string
  • Default value: admin
  • Location: Add to the System Property [sys_properties] table
glide.ui.ui_policy_debug Enables (true) or disables (false) logging of UI policy processing in the Javascript debug window
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.ui.welcome.profile_link Enables (true) or disables (false) allowing users to click their name in the welcome message and see their user profile.
  • Type: true | false
  • Default value: In new instances true. In existing instances false.
  • Location: System Property [sys_properties] table
glide.ui11.show_switch_link Displays (true) or hides (false) a banner link for switching between the UI11 and legacy interfaces.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
  • Learn More: UI11
glide.update.suppress_update_version Comma-separated list of tables for which updates are not tracked in the Versions [sys_update_version] table. You cannot compare and revert versions for tables in this list.
  • Type: string
  • Default value: sys_user,sys_import_set_row
  • Location: Add to the System Property [sys_properties] table
glide.user.default_password Default password for new users created from incoming email. Users must reset the password at first login.
glide.userauthgate.extauth.check This property enables the UserAuthenticationGate checks for external authentication mechanisms as well as internal ones.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.user.trusted_domain Specifies the comma-separated list of trusted domains for creating users from incoming emails. Use an asterisk (*) to trust all domains. The instance ignores incoming email from other domains unless it is from an existing user's address. The instance does not create guest users from email untrusted domains.
glide.workflow.model.cache.max The maximum number of models held in the workflow cache. You must restart the instance after changing this property to apply the change (Eureka Release).
  • Type: integer
  • Default value: 300
  • Location: Workflow > Properties
  • Learn More: Workflow Caching
glide.wsdl.definition.use_unique_namespace Enables (true) or disables (false) use of a unique WSDL namespace value when publishing a ServiceNow table through web services. When this property is set to true, the WSDL target namespace is www.service-now.com/<table name>.
glide.xmlhttp.excessive Sets the number of items visible in the Available half of a many-to-many or one-to-many collection box (slushbucket).
  • Type: integer
  • Default value: 100
  • Location: Add to the System Property [sys_properties] table
glide.xmlprocessor.use_unload_format Enables (true) or disables (false) unloading the XML using the display_value format. To unload using this format, add the parameter useUnloadFormat=true to the request URL.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.wsdl.show_nillable Enables (true) or disables (false) allowing a WSDL element to be valid if it has no element content despite a {content type} which would otherwise require content.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
google.maps.auto_close If true, automatically closes the current info window before opening a new one. Clear the check box to allow multiple pop-up windows to remain open at once.
  • Type: True/false
  • Default value: true
  • Location: System Properties > Google Maps
  • Learn more: Google Maps Support
google.maps.client Client ID for Google Maps API for Business. This is the client ID authorizing production use of Google Maps API for Business. By default, this ID is provided by ServiceNow. ServiceNow may require you to purchase a separate Client ID based on your usage.
  • Type: String
  • Default value: gme-servicenow
  • Location: System Properties > Google Maps
  • Learn more: Google Maps Support
google.maps.key Map key from Google, tied to the URL of the server. This is the private key authorizing development use of Google Maps.
  • Type: String
  • Default value: Empty
  • Location: System Properties > Google Maps
  • Learn more: Google Maps Support
google.maps.latitude Starting latitude of the map. This value determines the starting latitude displayed in Google Maps.
  • Type: String
  • Default value: 36.008522
  • Location: System Properties > Google Maps
  • Learn more: Google Maps Support
google.maps.longitude Starting longitude of the map. This value determines the starting longitude displayed in Google Maps.
  • Type: String
  • Default value: -95.221764
  • Location: System Properties > Google Maps
  • Learn more: Google Maps Support
google.maps.max_items Maximum number of items to display on the map. This setting determines how many icons can be displayed on a map.
  • Type: Integer
  • Default value: 500
  • Location: System Properties > Google Maps
  • Learn more: Google Maps Support
google.maps.table Table used by the map. This setting names the table containing the name, longitude, and latitude fields.
  • Type: String
  • Default value: cmn_location
  • Location: System Properties > Google Maps
  • Learn more: Google Maps Support
google.maps.zoom Starting zoom level of the map (1 is the lowest).
  • Type: String
  • Default value: 4
  • Location: System Properties > Google Maps
  • Learn more: Google Maps Support
help.base.default (Context-Sensitive Help plugin) Sets the base URL for help contexts in which ServiceNow Wiki is false and an absolute URL is not specified.
  • Type: string
  • Default value: http://wiki.service-now.com/index.php?title=
  • Location: System Property [sys_properties] table
  • Learn more: Setting Base URLs
help.base.servicenow (Context-Sensitive Help plugin) Sets the base URL for help contexts in which ServiceNow Wiki is true (Calgary release).
mid.server.rba_debug_powershell Enables probe-level debugging for PowerShell probes. With this property enabled, PowerShell probes write detailed activity information to the MID Server log.
  • Type: true|false
  • Default value: false
  • Location: Orchestration > MID Server Properties
password_reset.activity_monitor.incident_threshold Determines the maximum number of lockouts before an alert is issued.
  • Type: integer
  • Default value: 10 (lockouts)
  • Location: Password Reset > Properties
password_reset.activity_monitor.incident_window Determines the amount of time that is used for recording and counting the number of user lockouts.
  • Type: integer
  • Default value: 60 (minutes)
  • Location: Password Reset > Properties
password_reset.captcha.ignore Enables and Disables captcha functionality.
  • Type: true|false
  • Default value: false
  • Location: Password Reset > Properties
password_reset.qa.num_enroll Specifies the number of questions a user has to select and answer to be enrolled in the password reset program.

Note: This security question property can be overridden by adding a value for the num_enroll parameter in a security question verification.

password_reset.qa.num_reset Specifies the number of questions a user has to answer in order to verify their identity during the password reset process.
  • Type: integer
  • Default value: 3 (questions)
  • Possible values: integers that are less than the number specified for the num_enroll property.
  • Location: Password Reset > Properties
  • Learn more: Configuring_Verifications

Note: This security question property can be overridden by adding a value for the num_reset parameter in a security question verification.

password_reset.request.max_attempt Determines the number of password reset attempts a user has before they are locked out for a period determined by the value in max_attempt_window.
  • Type: integer
  • Default value: 3 (attempts)
  • Location: Password Reset > Properties
password_reset.request.max_attempt_window Determines how long a user is locked out or prevented from changing their password after trying the maximum number of times.
  • Type: integer
  • Default value: 1440 (minutes)
  • Location: Password Reset > Properties
password_reset.request.retry_window Determines length of time before the count for password reset attempts refreshes.
  • Type: integer
  • Default value: 1440 (minutes)
  • Location: Password Reset > Properties
password_reset.request.success_window Determines how long a user is locked out after they have successfully reset their password.
  • Type: integer
  • Default value: 10 (minutes)
  • Location: Password Reset > Properties
password_reset.sms.default_complexity Specifies the number of characters required for a user to reset their password. Note: This SMS code property can be overridden by adding a value for the complexity parameter in an SMS code verification.
password_reset.sms.expiry Determines the amount of time, in minutes, until the SMS code sent to the user expires. Note: This SMS code property can be overridden by adding a value for the expiry parameter in an SMS code verification.
password_reset.sms.max_per_day Determines the maximum number of SMS codes that are sent to a user within one 24 hour period. When a user clicks the Send Verification Code button, the 24 hour period begins.

Note: This SMS code property can be overridden by adding a value for the max_per_day parameter in an SMS code verification.

password_reset.sms.pause_window Determines the amount of time that needs to pass before another SMS code can be sent to a user. Note: This SMS code property can be overridden by adding a value for the pause_window parameter in an SMS code verification.
password_reset.wf.refresh_rate Determines how often to check status of the workflow. Represented in the password reset process progress bar.
  • Type: integer
  • Default value: 90000 (milliseconds)
  • Location: Password Reset > Properties
password_reset.wf.timeout Determines the maximum wait time, in milliseconds, for the workflow to execute. The workflow is triggered during the password reset request when the user clicks Submit.
  • Type: integer
  • Default value: 500 (milliseconds)
  • Location: Password Reset > Properties
sam.install_deletion_deadline Defines the number of days after which a software install is deleted if not discovered with the configuration item. The best practice is to use a value that is greater than the number of days between consecutive discovery runs.
tablet.header.text Text that appears on the right-hand side of the tablet UI header.
  • Type: string
  • Default value: servicenow
  • Location: System Properties > Tablet UI Properties
  • Learn More: Tablet Support
tablet.footer.text Text that appears on the footer of the tablet UI.
  • Type: string
  • Default value: Copyright ServiceNow 2012
  • Location: System Properties > Tablet UI Properties
  • Learn More: Tablet Support
glide.bsm.map.style.text_color The color of the text that appears under an unselected CI node.
  • Type: Color
  • Default value: Black
  • Location: BSM Map > Map Properties
glide.bsm.map.style.selection_text_color The color of the text that appears under a selected CI node.
  • Type: Color
  • Default value: White
  • Location: BSM Map > Map Properties
glide.bsm.map.style.font_size The font size of the text that appears with a CI node. The default size is magnified for nodes with more connections and reduced for downstream nodes.
  • Type: Integer
  • Default value: 14
  • Location: BSM Map > Map Properties
glide.bsm.map.style.selection_background_color The background color of a selected CI node. This color is also used with a node's Highlight Hierarchy option.
  • Type: Color
  • Default value: RoyalBlue
  • Location: BSM Map > Map Properties
glide.bsm.max_levels Maximum level depth from the root CI that can be initially displayed in Business Service Maps. Level depth is the graph distance between the root CI and a node. This value must be an integer.
  • Type: Integer, valid values 1 to 10
  • Default value: 5
  • Location: BSM Map > Map Properties
  • Learn more: Direction and Level
glide.bsm.map.style.font_family The font family name used in the map text. If you designate a font that is not on your users' system, the browser substitutes another font and the text may not render as you expect.
  • Type: Font name
  • Default value: Arial
  • Location: BSM Map > Map Properties
glide.bsm.new_node_color The color for nodes that became viewable from the last expand operation.
  • Type: Color
  • Default value: PaleGreen
  • Location: BSM Map > Map Properties
glide.bsm.too_many_children The maximum number of child nodes to display. Nodes are collapsed for the map to meet this limit.
  • Type: Integer, valid values 1 or greater
  • Default value: 10
  • Location: BSM Map > Map Properties
glide.bsm.color.affect_neighbors The color of an affected neighbor node. When a node has a service issue, all the nodes that are dependent on that node are considered affected nodes. In the map, the affected nodes are parents or grandparents of the node with the service issue.
  • Type: Color
  • Default value: Beige
  • Location: BSM Map > Map Properties
glide.bsm.max_nodes The maximum number of downstream nodes to retrieve from the database for a CI. If more nodes exist in the database, they are not displayed in the map.
  • Type: Integer
  • Default value: 1000
  • Location: BSM Map > Map Properties
glide.bsm.task_threshold Change the CI's glyph color from orange to red when the number of tasks reaches this threshold.
glide.bsm.refresh_interval Seconds between each automatic reloading of troubles and tasks. The range is 1 to 3600.
  • Type: integer
  • Default value: 30
  • Location: BSM Map > Map Properties
glide.bsm.layout The default layout for the BSM map. Options are Hierarchy, Radial, Grouping, and Force.
  • Type: String
  • Default value: Hierarchy
  • Location: BSM Map > Map Properties
com.snc.platform.security.oauth.is.active When set to true, generates OAuth 2.0 tokens to registered applications.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.oauth.update_last_login_time When set to true, when the user using an OAuth token logs in, the system updates the user’s last login time in the User table.
  • Type: true | false
  • Default value: false
  • Location: Add to the System Property [sys_properties] table
glide.entry.loggedin.page_ess Specified the page that an ESS user, who by definition has no roles, is redirected to when the user logs in.
  • Type: text
  • Default value: none
  • Location: Add to the System Property [sys_properties] table